DUTIES & JOB RESPONSIBILITIES:

• Supervises the activities of the officers assigned to his/her shift.


• Plans and directs all security related activities on assigned shift.


• Ensures effective communication between all areas of the building and casino as it relates to the guest experience.


• Provides coaching counseling and recommendations for recognition to encourage excellent performance in all areas.


• Patrols the casino and adjacent buildings.


• Provides on the job training for security officers.


• Investigates complaints of employees and makes recommendations to the manager.


• Schedules and evaluates personnel in accordance with departmental operating standards; specifically, supervises the activity of officers to provide physical security for all guests, employees and company property.


• Conducts property internal investigations involving employee or customer related activities or incidents.


• Prepares follow-up to criminal reports when necessary.


• Prepares Security Incident or Accident Reports as required.


• Provides excellent customer service and employee relations.


•  Must be knowledgeable and ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.


•  Issues written and oral instructions.


•  Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.


•  Studies and standardizes procedures to improve efficiency of subordinates and maintains harmony among workers and resolves issues of concern.


•  Performs other related duties as may be assigned by reporting senior.


•  Employee may work in close proximity to horses.