About the Department
The City of Roanoke is seeking a Permit Technician to perform support and technical assistance in a customer service environment that creates a "one- stop service" to citizens, contractors, developers and departments in the review of basic building, zoning and development applications and processes. The successful applicant will process applications and requests for building, zoning and development permits, inspections and certificates/verifications such as: building, zoning, development, subdivision, signs, flood plains, electrical, amusement devices, plumbing, mechanical, certificates of occupancy, cross connection, sewer lateral/connection, street opening, fire alarm/suppression, utility/commercial, storage tank, elevators, demolition and change of use. Issues approval of selected zoning and development permit applications (i.e. minor building additions, pools, fences and decks). High school diploma or general education degree (GED) supplemented with advanced training in building and development; minimum of 2 years experience and demonstrated proficiency as Permit Technician I; must maintain ICC Permit Technician certification.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is a non-exempt position.Position Duties
SUMMARY
Performs support and technical assistance in a customer service environment that creates a "one- stop service" to citizens, contractors, developers and departments in the review of basic building, zoning and development applications and processes.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.
Provides technical assistance and review of basic and complex building, zoning, and development applications and processes.
Provides information and referral on basic planning and housing activities including Planning Commission, Architectural Review Board, Board of Zoning Appeals, and Rental Housing Inspection Program
Provides general and detailed information regarding applicable governmental regulations and requirements for simple and complex building, zoning, and development permits to walk-in and telephone customers
Processes applications and requests for building, zoning and development permits, inspections and certificates/verifications such as: building, zoning, development, subdivision, signs, flood plains, electrical, amusement devices, plumbing, mechanical, certificates of occupancy, cross connection, sewer lateral/connection, street opening, fire alarm/suppression, utility/commercial, storage tank, elevators, demolition and change of use
Works with other building, zoning, development and planning staff in providing customer service on simple and complex projects and coordinates with other city departments as needed
Assesses fees for permits and inspections and issues payment vouchers
Coaches and trains other center personnel, as directed
Issues approval of selected zoning and development permit applications (i.e. minor building additions, pools, fences and decks)
Accepts and forwards complaints/requests regarding building, zoning and development code enforcement for investigation
Coordinates routine applications and projects with internal and external providers of utilities, insurance and licenses
Maintains relevant files, maps and data bases for reference and inspection purposes
Assesses fees for permit and inspection, managing accounts receivable as directed
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
Minimum Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, essential and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) supplemented with advanced training in building and development; minimum of 2 years experience and demonstrated proficiency as Permit Technician I; must maintain ICC Permit Technician certification.
Other Qualifications
LANGUAGE SKILLS
Ability to read and interpret documents such as laws, policies, regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to inquiries orally and in writing. Ability to effectively present information and respond to questions from managers, customers, and the general public.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.