Job Title: IT Network & Help Desk Specialist
Location: Camp Blaz, Guam
Job Responsibilities
The IT Network & Help Desk Specialist will be a key player in our IT operations, and responsible for managing trouble tickets from initiation to resolution while also performing hands-on network troubleshooting and configuration to ensure a stable and reliable IT environment.
- Demonstrated proficiency with an IT trouble ticketing system for ticket creation, management, and resolution.
- Proven ability to apply configurations to network switches and troubleshoot common network protocols and services (TCP/IP, VLANs, DNS, DHCP).
- Diagnose and resolve network connectivity issues by examining interface statuses, identifying packet errors, and tracing routing paths to locate failures.
- Experience providing direct support for all end-user hardware, software, and VOIP phone issues, serving as an escalation point for complex problems.
- Monitor network device health and performance, responding to alerts and resolving issues before they impact users.
- Strong technical expertise in routing, switching, SATCOM, and secure communications within military or government environments.
- Strong understanding of routing protocols, secure communications, and network troubleshooting.
- Manage and maintain core network infrastructure, including routers, switches, VoIP systems, and circuit connectivity.
- Support VOSIP and other critical voice and data services across the theater.
- Perform system testing, troubleshooting, and technical guidance for network operations.
- Install, operate, and maintain RF/satellite systems, IP networks, and fiber distribution systems.
- Administer network hardware such as ASR, Nexus, 7200/3900/3800/6500/4500/3700/3500 series devices, ASAs, and Netscreens.
- Support systems including GEM‑X, ACS/TACACS, CWNCM, Route Explorer, and IP management tools.
- Apply advanced routing knowledge (BGP, EIGRP, OSPF, DMVPN/NHRP) at a CCNP level with CCIE‑level understanding.
- Create and maintain technical documentation, updating records in the ticketing system, and network health reports.
Minimum Qualifications
- Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
- Due to the nature of the work and contract requirements, US Citizenship is required.
- Minimum of four (4) years of progressively complex experience in computer simulation, client-server architectures, advanced networking techniques and protocols, data bases (flat-file, relational, and object-oriented), high-order programming languages, and operating systems (e.g., UNIX/ULTRIX, HP-UX, SUN-OS, VAX/VMS, Harris VOS)
- Minimum of three (3) years of hands-on IT experience, which must include direct end-user helpdesk support and experience with network administration.
- At least two (2) years experience in design and development of advanced networking techniques and protocols, data base management systems, and programming in high order languages (e.g., C, C++, ADA, FORTRAN)
- Required certifications: Network+ and Security+.
- Able to travel to support mission up to 10%.
Desired Qualification
- IAT Level III certificiaton is highly desired.
Education
- Bachelor’s degree in Engineering preferred, OR an Associates degree plus 7 total years of recent specialized experience, OR 11 total years of recent specialized experience.
Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.