Description

General Summary of Job Duties Principle Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Values.
• Check for proper identification of a guest appearing to be under the age of 35 years old.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards
• Adhere to all Standards of conduct outlined in the Silverton Handbook.
• Maintain a positive and professional demeanor during all interactions with Guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Must have knowledge of most areas in the Slot Technical field. Must have machine knowledge i.e., troubleshooting, game recalls, machine optioning, etc.
• Responsible for all electronic gaming equipment to be in operational condition according to Company Department Standards and Standard Operating Procedures.
• Must assist Vendors with all repairs being performed.
• Use care in all activity to provide safety first.
• Identify and notify any unsafe conditions, areas or equipment that needs to be addressed to your supervisor immediately.
• Proper use of Slot Department equipment.
• Responsible for machine and sign moves.
• Responsible for machine installs and removal
• Responsible for machine conversions and all optioning.
• Responsible for all machine repairs
• Responsible to investigate machines for meter variances and perform repairs as needed.
• Assumes responsibilities of a Floor Person for jackpot verification, upon Slot Shift Managers request.
• Provides technical evaluation to Slot Shift Manager or designee during disputes.
• Maintain an open line of communication with Management concerning processes, guests and vendor related issues, problems and/or solutions.
• Monitor and maintain all communications between player tracking units and EGM’s and player tracking to bank network switches.
• Must notify Slot Tech III and/or Slot Tech Supervisor when parts levels become low.
• Make recommendations on new parts to add to stock.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Arriving on time and ready to work for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:         Always do the right thing and treat everyone with dignity and respect.
• Collaboration:    Celebrate Diverse ideas, thought and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too!
• Excellence:       Be Amazing!

Qualifications

Skills, Education & Other Requirements

• Experience: Minimum of 2 years as a Slot Tech in a Casino environment.
• Education: High School diploma or equivalent. Basic electronics knowledge.
• Basic PC Skills, Knowledge of Word, Excel, E-mail etc.
• Requires all knowledge of Slot Tech level I.
• Has ability to provide SOP training to Slot Tech I when requested by Management.
• Must have knowledge in most areas in the Slot Technical field.
• Required to investigate machines for meter variances and perform repairs as needed.
• Must have experience with most manufactures platforms types and knowledge of i.e.: operation, machine optioning, hardware troubleshooting and repair.
• Must have working knowledge of player tracking system i.e., meters and communications between EGM and player tracking units minimum.
• Must have basic progressive knowledge to option EGM’s and have troubleshooting skills with this type of equipment minimum.
• Average soldering skills, ability to troubleshoot at machine level most repairs minimum.
• Must have basic understanding of Compliance Advisory and Mandatory Upgrades.
• Understand Machine Manuals and all SOP’s that pertain to job description.
• Must have full knowledge of Par Sheets for optioning EGM’s.
• Displays confidence: when explaining machine outcomes and resolving disputes.
• Must have the ability to perform accurate, thorough and neat work.
• Heavy lifting required, ability to pick up 50 lbs. Push/Pulling required with assists of equipment such as two- and four-wheel dollies. Requires the ability to use single person machine lifting equipment.
• Reports directly to the Slot Tech Supervisor and or Tech Level III; when unavailable reports to Slot Technical Manager or Slot Shift Manager.

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Must be able to register with the Gaming Control Board

Machinery, Work Equipment, Programs, Software, Hardware Used

• Hand carts: two- and four-wheel dollies
• Single person machine lift
• Soldering equipment
• Vacuum
• Drill Press
• Hand Drill
• Saw-all
• Multi meter
• Stanchion Placement
• Sign Lifts
• Kobetron Game Program Verifier
• FLI Downloader
• PC for flashing software versions to printers and bill Validators+