Global Service Product Owners establish solid relationships across the Mouser organization. They research, document, and capture the requirements of end-to-end solution workflow.  Product Owners are responsible for translating these requirements into product features, functional design, and integrating them into Mouser’s Systems, Processes, & Procedures.
Product Owners are also responsible for identifying upcoming initiatives, challenges, and developing a competitive solution.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
•    Create the product strategy for external and internal customer experiences
•    Learn stakeholder strategy, tactical approaches, priorities, requirements, and business process
•    Collaborate with all applicable teams to provide a mix of business and technical direction on systems, design, development, testing, and deployment
•    Coordinate User Acceptance Testing for application enhancements and help maintain controlled procedures
•    Communicate issues and status of User Acceptance Testing to project Stakeholders
•    Partner with appropriate Systems team to coordinate delivery of work and deployment of projects and platforms
•    Establish open and timely communication with interested parties, stakeholders, and sponsors
•    Develop a strong Mouser business acumen and use it with each assignment
•    Must be seen as an advocate for customers and internal users
•    A team player who represents the company and Sales Operations team in a professional manner
•    Establish and maintain effective relationships with internal and external contacts
•    Utilize organizational skills to document, categorize, prioritize, provide easy access to information, and timely follow-up
•    Detailed and thorough in work habits with multi-tasking ability
•    Manage the entire product lifecycle from planning, execution, and delivery
•    Define product requirement documents based on subject matter knowledge and expertise
•    Build and maintain a strong Customer Service business acumen with complete knowledge of systems and tools available in the marketplace
•    Develop and communicate program vision and feature roadmap
•    Ability to meet business goals and collaborate with scrum teams to ensure delivered solutions continuously provide value
•    Contribute to establishing product goals and review metrics to help identify opportunities and deliver successes
•    Research and identify new opportunities for Mouser to innovate on behalf of our customers, employees, and suppliers
•    Demonstrate the initiative to spend time with all levels of users

SKILLS & CERTIFICATIONS
•    Exhibits strong analytical and organizational skills with the ability to manage multiple departmental activities
•    General understanding of project management tools, software development lifecycle, and problem solving
•    Produce documentation including mockups, flowcharts, and other process diagrams
•    Ability to manage multiple projects and priorities
•    Demonstrates a positive attitude toward self and others
•    Ability to set and track goals
•    Exhibits problem solving, negotiation, and teaching skills
•    Interacts effectively with individuals and groups inside and outside the organization
•    Excellent verbal and non-verbal communication skills with people at all levels of the company
•    Strong ability to work in teams with a collaborative interpersonal style
•    PC Experience in a Microsoft Windows environment, proficient with internet, e-mail, Salesforce, Microsoft Word, Excel, PowerPoint, Outlook, and other software
•    Able to work with minimum supervision and make independent judgements
•    Able to use, read, and interpret spreadsheets, printed reports, and terminal screens
•    Able to type data and use PC for extended periods of time
•    Skill Evaluation: Math 80%, Spelling 80%, Advanced Excel 80%, Typing 40 WPM

EDUCATION & EXPERIENCE
•    Degree from four-year college or university in the business or project management field, or 2 years’ experience with written process, project management, and reporting in a corporate environment; or equivalent combination of education and experience

Equal Opportunity Employer, including disability and veterans.

Category:Sales/Customer Service

This is a summary of the primary accountabilities and requirements for this position.  The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

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