Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Job Description:

• Assist field service technicians and sales staff in handling a variety of pre- and post-sales processes
• Provide email and phone support to service technicians to resolve customer issues
• Interdepartmental collaboration with engineering, hardware and software development, and manufacturing
• Telephone and email troubleshooting to correct customer or field service issues or determine appropriate next steps
• Research multiple data bases to determine configurations and correct bill of materials to determine repair or upgrade parts for service related issues and upgrades

Skills:

Communication, Customer-Support, Optical Engineering, Technical Knowledge

Education & Experience:

Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience | Required