Role:

Provide assistance to all individuals contacting the Hutchinson Clinic by scheduling appointments, collecting/verifying patient demographics for patients or sending messages to the appropriate provider offices. Providing excellent and efficient customer service in a closely monitored contact/call center environment is paramount to success.

Essential Functions & Responsibilities:

• As initial contact to the clinic by callers, provide positive and professional impression while providing efficient, patient focused customer service.


• Perform and maintain patient appointment scheduling through Noble communications system in accordance with established protocol.


• Provide information, take, and distribute messages and direct calls to individuals or departments as appropriate.


• Accept payment on account via Phreesia system upon request of patient.


• Obtain and enter accurate patient demographic information into PM System.


• Work as a member of a team with flexibility to meet the needs of the department.


• Meet or exceed established department benchmarks and/or quality indicators set for position level. These are monitored through dashboards, audits, and other quality reporting tools.


• Attend training events and meetings upon request.


• Consistently demonstrate good use of time and resources


• Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA)


• Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.


• Performs other duties that may be assigned from time to time.