Description

Job Summary:

As the Network Support Technician at Plant Therapy, you will be responsible for supporting end users while maintaining an extensive and highly available infrastructure. You will operate in a cohesive yet mixed-skilled technology department with a proven track record of success and constant improvement. We would love to hear from you if you have a passion for tackling complex problems with creative technological solutions in a fast-paced work environment.

Please No Recruiters or Placement Agencies At This Time

We Are Not Sponsoring Work Visas For This Position

Requirements

Essential Functions:

• Support local and remote end users in a mixed Mac and Windows environment.
• Installing, configuring, troubleshooting, and maintaining desktops, laptops, and associated peripherals.
• Manage onboarding and offboarding of employees by provisioning/deprovisioning system access and hardware.
• Documentation and allocation of IT equipment and inventory.
• Work independently and efficiently to meet deadlines.
• Manage user roles and system permissions across platforms, ensuring appropriate access levels, performing periodic access reviews, and enforcing least-privilege standards.
• Utilizes ticketing and support systems to track work progress.
• Monitor equipment and respond accordingly to alerts/outages to ensure network security and connectivity.
• Work collaboratively with internal teams to improve processes and troubleshoot issues.

Summary

Required Qualifications:

• Working experience administering G Suite.
• Knowledge and experience with LAN and WAN devices.
• Ability to support and train users on SaaS applications.
• Experience installing, configuring, and managing security devices and systems.
• Ability to self-start, multi-task, and succeed under pressure while maintaining great customer service skills.
• Must be responsible, detail-oriented, dependable, and available to work an extended work schedule as needed.
• Excellent communication skills.

Preferred Qualifications:

• Single Sign-on (SSO) implementation and management.
• Unifi network devices and tooling experience.
• Security foundations, framework knowledge, and tooling usage.
• Python, PowerShell, or JavaScript.