THIS POSITION IS LOCATED IN ANAHEIM: 2040 SOUTH HARBOR BLVD. ANAHEIM CA 92802

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests


• Communicate effectively with guests and fellow team members.


• Be proficient at all Guest Service systems and processes.


• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.


• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.


• Responsible for all front office activity during scheduled shifts


• Monitor and adjust room availability status.


• Check travel agent commissions, franchise frequent stay program activity and central reservations.


• Monitor and complete filing of registration cards, reservations, correspondence and no- shows.


• Check Maid’s list and ensure room availability status is accurate.


• Check and audit banks.


• Check dry cleaning status.


• Check time cards to posted schedule.


• Submit daily report to Guest Services Manager (written or verbal).


• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.


• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.


• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.


• Perform other duties as assigned, requested or deemed necessary by management.


• Deliver DKN’s "Home Away From Home" experience.


• Perform other duties as assigned, requested or deemed necessary by management.

 

*Management retains the discretion to add or change the duties of the position at any time. *

Supervisory Responsibility:

Responsible for supervision of Guest Service Team.

 

Independent Judgment Used:

Often within the guidelines established by management and to the extent of operating within the Company policies and procedures.

 

Working Conditions/Environment:

Front desk/lobby area. Access to entire interior and exterior of property.