Job Purpose
The Floor Staff at Rock Spot Climbing are responsible for delivering outstanding customer service to members and guests. Floor Staff also are responsible for ensuring a safe and fun environment for our customers through instruction and group facilitation. They complete these duties under the supervision of a shift supervisor.
Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.
Roles and Responsibilities
- First Class Customer Service - Make customers of all levels of experience feel welcome.
- High Quality Instruction - Provide orientations, belay instruction, and belay services for members and guests.
- Safety Evaluation - Monitor the climbing floor for potential safety hazards and regularly evaluate customer belay skills.
- Meticulous Maintenance - Maintain the quality of the climbing product by performing necessary route maintenance tasks as needed.
- Constant Cleaning - Maintain a welcoming environment by cleaning customer and staff focused areas throughout your shifts.
Qualifications and Skills
We are looking for
- High school Diploma or equivalent
- Punctual and reliable
- Previous indoor rock climbing and belaying experience
- Safety conscious
- Previous experience working with children
- Customer service and sales experience
- Outgoing, friendly personality
Physical Requirements
- Must be able to lift and move up to 50lbs
Rock Spot Climbing Mission Statement:
At Rock Spot Climbing we provide a positive climbing experience for all.
Rock Spot Climbing Core Values
- Promote Climbing to All Ages, All Abilities
- Create Outstanding Customer Experiences
- Build Relationships, Make Connections
- Strive For Excellence
- Succeed as a Team