We are currently offering up to a $5,000 sign-on bonus for Heavy Equipment Field Service Technician new hires. $2,500 is payable after 90 days of employment, and the remaining $2,500 is payable after 180 days of employment. 

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Technician in Salem, Virginia. The Field Service Technician is responsible for providing expert level diagnosis, troubleshooting and repair of all engine/components regardless of model/maker at customer jobsites. 

Minimum of three years' relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years’ heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

What You Will Do:

• Apply expert level troubleshooting techniques and determine proper repair procedures on all assigned work orders.
• Service, diagnose and repair/rebuild all engine/components regardless of model/maker of equipment, including electrical, computers, and monitors at customer’s jobsite.
• Disassemble, inspect and determine parts needed. Reassemble to factory specifications.
• Interact with customers and answer repair-related questions as required. Refer non-repair related questions to supervisor.
• Perform heavy electrical and computer repairs.
• Interpret and utilize information from operating, maintenance and service manuals/bulletins.
• Inspect components removed from machines to determine their reusability.
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms.
• Clearly and concisely document all work and repairs completed in a timely manner.
• Maintain work area, tools and equipment to promote a clean and safe environment.
• Perform various other duties as assigned.

What We’re Looking For:

• Minimum of four years’ experience repairing heavy construction equipment preferred.
• Experience troubleshooting and diagnosing expert level mechanical repairs.
• High school diploma or GED required
• Thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly and improvise using logic and critical thinking skills to make needed repairs.
• Excellent mechanical aptitude.
• Ability to repair Caterpillar and competitive components and machines.
• Excellent driving record and the ability to obtain a CDL.
• Ability to become DOT certified with DOT Medical Card.
• Willingness to work any shift and overtime as needed to meet business and customer demands.
• Strong communication with excellent oral and written communication skills.
• Self-direction and well organized. 
• Proficient use of technical software, databases and manuals.  

What Success Looks Like In This Role:

• Demonstrating ability to learn and apply new knowledge.
• Working independently and part of a team.
• Prioritizing workload while providing excellent customer service.
• Interacting with customers on a professional level.
• Performing well in a fast-paced work environment.
• Working in coordination with team to achieve Continuous Improvement goals and objectives.
• Promoting a positive customer experience.
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical Requirements:

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Frequently required to sit.
• Regularly lift and/or more up to 70 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

*Special rules and restrictions may apply to sign-on bonus eligibility for rehires.