Description

 Ready to Take Your Career to the Next Level? Join Heritage Bank NA! We hire from MN, SD, IA, WI, FL, MO and AR. 

Position Summary: Responsible for a variety of duties and tasks relating to servicing of loans. This is an operations position that also includes contact with the customer. 

Core Responsibilities

• Board a variety of new loans to the system and fund proceeds to respective GL’s 
• Set up automatic payments, ACH and overdraft protection  
• Pay PMI, taxes, insurance as needed. 
• Releasing collateral upon repayment etc.  
• Credit reporting and dispute resolution, Year-end Tax Reporting  
• Loan Control Balancing and other GL Reconciliations  
• Monitoring daily loan transactions & exceptions using various IQ reports 
• Timely and accurate responses to customer and employee questions and requests  
• Monthly SBA payment reporting and FSA/USDA semi-annual balance reporting 
• Servicing of participated and purchased loans 
• Assist tellers/RM’s with loan payment applications 
• Correspond with sub-servicer when customer issues arise 
• Cenlar branch payments and new loan wires 
• Gather documents for audits as requested 
• Set up and monitor ticklers 
• Provide payoff statements 
• Assist SAT with coding and tracking of troubled loans and 1099 C Preparation 
• MLA and SCRA determinations, coding and tracking 

Secondary Responsibilities

• All Employee Owners help Heritage be successful in any way possible never saying “That’s not my job”. As an Employee Owner “Everything is my job”
• Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities. 
• Responsible for security as it applies to this position. 
• Responsible for compliance with laws and regulations applicable to this position. 
• Responsible for performing professional and accurate service. 
• Performs other tasks, as assigned. 

Bank Standards

At Heritage Bank, we are committed to a customer-centric, service-driven culture. We operate under the following core standards:

• Mission: Help people succeed financially.
• Ethics: Always do the right thing. 
• Solutions: Bring innovative solutions to challenges. 
• Ownership: Take accountability and learn from our mistakes. 
• Positivity: Bring energy and enthusiasm to everything we do. 

Compensation & Benefits

Get ready to be rewarded! This position provides an hourly range of $23.08-$34.62. Full-time team members enjoy a comprehensive benefits package including paid time off, paid holidays, and even paid volunteer days. Your health is covered with medical, dental, and vision insurance, plus plan for your future with our 401(k) and ESOP retirement plans. Enjoy additional benefits and incentives consistent with our company policy. Join us and discover how rewarding your career can be!

Disclaimer

This job description outlines the general nature of the role and is not intended to be all-inclusive. Duties, responsibilities, and benefits may change as business needs evolve. Employment is at will, meaning either the employee or the Company may end the employment relationship at any time, consistent with applicable law.  

We are an Equal Opportunity Employer and value diversity at all levels of the organization.

Requirements

• 2-year degree in related fields 
• Working knowledge of mortgage loan documentation terminology and methodology 
• 4 years’ experience. Requires education, expertise, and competence to complete the assignment in accordance with Federal Regulations. 
• Intermediate knowledge of title policies and related loan regulations such as RESPA, HMDA, and other bank lending policies 
• CSI NuPoint Core experience is a plus