Who We Are:
Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.
What You’ll Get To Do:
Provides oversight, guidance, and support to team members and leaders as directed by the Store Manager and Regional Manager.
Oversees the donation door to store floor process, ensuring proper stewardship of all donations and creating a customer-centric experience for our shoppers.
Assumes leadership in store operational aspects such as talent management; including hiring, onboarding, training, performance management, mentoring and development to build a high performing team and strong bench strength as directed by the Store Manager.
Assists in executing business strategies to ensure store is meeting or exceeding their forecasted sales and production plans. Responsible for assisting in the delivery of the financial and operational goals in assigned store, including people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety as assigned.
Assists in the execution and sustainment of department standard operating procedures to maintain standards of store presentation, organization, facility layout and maintenance, quality control, safety standards, and all organizational policies and procedures.
Manages change through effective planning, communication, and coaching.
Maintains a consistent presence through the store, engaging and seeking feedback from team members.
Assists with ensuring regulatory compliance, conducts facility and equipment audits, and promotes safe work practices aligned with safety standards.
Executes, at the direction of the Store Manager and Regional Manager, marketing, advertising, and communication strategies and works with community members on mission awareness and advancement.
Manages a broad range of retail activities, including scheduling, opening/closing procedures, production efficiency and volume, store cleanliness, store safety and security operational procedures, and driving performance metrics, while ensuring completion of the leader checklists and team communications.
Leads team through hiring, onboarding, training, performance management, mentoring and development of team members to create a high performing team including cross training of skills.
Other duties as assigned.