Job Summary:

The CCTV Operator is responsible for conducting daily audits of CCTV footage from multiple brick-and-mortar locations, with an emphasis on monitoring and ensuring compliance with operational controls, policies, and procedures. This role will primarily focus on Target store locations, using remote access to analyze surveillance footage and submit findings via SharePoint. The completed audits will be communicated to store management through a task function for further review and corrective action, where necessary.

Responsibilities:

Key Responsibilities:

Conduct CCTV Audits:

Perform daily CCTV audits remotely, focusing on operational control compliance and policy adherence for Target store locations.
Use remote access tools to review footage and assess adherence to store-specific SOPs, focusing on high-risk and high-shrink areas.
Any potential internal fraudulent activity observed while conducting CCTV Audits must be kept confidential and immediately reported directly to the LP Team for further investigation.

Audit Submission and Review:

Submit completed CCTV audits via SharePoint for documentation and tracking purposes.
Upon audit submission, generate a task for each store to review the findings. Highlight any identified deficiencies related to operational controls, shrinkage prevention, and SOP compliance.

Reporting:

Provide weekly reports to the LP Team, detailing the status of completed CCTV audits.

Collaboration and Communication:

Work independently and/or as part of a team to identify areas of improvement in store operations based on CCTV findings.
Communicate findings to store teams and collaborate with them to ensure corrective actions are taken where necessary.

Policy Knowledge and Application:

Demonstrate a strong understanding of internal policies and procedures, particularly those related to shrinkage prevention, loss prevention, and compliance with store-specific operational controls.
Apply knowledge of internal policies to identify and address operational control deficiencies during audits.

Task Management:

Utilize the store-specific CCTV audit task function to assign actionable tasks to store managers or teams for follow-up on audit results.
Ensure timely completion and resolution of assigned tasks to support continuous operational improvements.

Education and Experience:

Bachelor's Degree
3-5 years’ experience in retail stores loss prevention field or similar
Knowledge of Office 365 suite
Ability to quickly research and resolve support tickets
Ability to multi-task and prioritize tasks
Team player with excellent communication skills and positive attitude
Strong understanding of SharePoint/Excel/Teams/Outlook
Strong understanding of Incident Management Practices
Ability to work in a collaborative environment
Appropriate use/suggestion of new processes and procedures as applicable