HiringCafe
Posted 1w ago

Salesforce Consultant

@ Decision Foundry
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United States
$110k-$135k/yrRemoteFull Time
Responsibilities:Resolve requests, Collaborate teams, Support rollouts
Requirements Summary:3+ years with Salesforce configuration/administration; troubleshoot in post-go-live SaaS; cross-functional collaboration; manage multiple live requests; familiar with managed upgrades, flows, dashboards, reports, permission sets; deliver data imports and admin config; translate requirements into scalable solutions; startup-friendly environment; Salesforce certifications (Sales Cloud Consultant, Business Analyst).
Technical Tools Mentioned:Salesforce, Git, CI/CD, Health Cloud, Community, Einstein Analytics
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Job Description

Welcome to Decision Foundry - Data Analytics Division!

We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.

Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.

We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization. 

We win as an organization through our core tenets. They include:

·       One Team. One Theme.

·       We sign it. We deliver it.

·       Be Accountable and Expect Accountability.

·       Raise Your Hand or Be Willing to Extend it

Role summary

We are seeking a Salesforce Consultant for our client who thrives in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here.

Work Arrangement: Remote

Responsibilities

  • Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction.
  • Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers.
  • Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades.
  • Track and log time against customer requests, ensuring transparency in effort and accurate scoping.
  • Translate customer needs into defined technical requirements and solution designs.
  • Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live servicesDeliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets.
  • Maintain documentation and best practices to support recurring or common post-go-live needs.
  • Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work.
  • Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.