Who We Are:
As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.
To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.
Work Arrangement:
Why Join Crowley:
Responsibilities:
What You'll Do:
Responsible for assisting with the day-to-day operations that impact Customer Operations; which include the areas of cargo booking, customer care, and documentation in addition to ensuring the continual improvement of performance metrics for the assigned group.
Key Responsibilities:
- Manage daily plans including production management, employee performance and communication with internal/external customers and stakeholders.
- Ensure team receives necessary training to maintain a safe working environment, exceed objectives and is compliant with regulatory requirements.
- Monitor team performance against KPIs and department metrics and adjust as needed.
- Develop and implement process improvements to the assigned group and act as a point of contact on issue resolution.
- Create and/or validate training curriculum in area of responsibility.
- Coach staff to deliver excellence to every internal and external customer.
- Ensure proficiency at all levels to effectively utilize personnel, alignment with processes, procedures and systems.
- Answer customer inquiries via email, phone or in a team meeting setting.
Qualifications:
Education & Credentials:
- Bachelor’s degree in business, supply chain management, transportation or a related field; or a combination of post-high school and equal experience.
Experience:
- 4+ years relevant work experience in the transportation/logistics industry which includes a minimum of 1-year prior experience in a lead position preferably in one of the following areas: Booking, Customer Service, Documentation or BL Revisions.
Technical Skills:
- Proficient in Microsoft Office products, including Word, Outlook and Excel.
Other:
- Bilingual (English/Spanish).
- Ability to travel as necessary.
What We Offer?
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards include:
- Competitive pay with recognition programs
- Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
- Leave and family support: parental leave and sick leave
- Learning and growth: access to training and development for continuous skill development
- Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you—your success, your health, and your future