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Posted 3w ago

Technical Service Representative I

@ Hydro-Gear
View All Jobs
Sullivan, Illinois, United States
OnsiteFull Time
Responsibilities:liaising customers, troubleshooting issues, conducting tests
Requirements Summary:Assists customers with technical product questions; troubleshoot electrical/hydraulic systems; conducts testing and evaluations; documents warranty claims; may lead field teams.
Technical Tools Mentioned:MS Excel, PowerPoint, Word, Crystal Reports, Salesforce
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Job Description

Description

Hydro-Gear thrives on delivering extraordinary service and support to our customers and at the heart of this commitment is our Technical Service Representative. We are seeking an individual who excels in delivering outstanding customer experiences by providing expert technical assistance; unparalleled troubleshooting; top-tier product training; and ensuring customer satisfaction and long-term loyalty.

 

 * Please note, we are not able to consider candidates who currently or in the future will require visa sponsorship. 

 

Hydro-Gear is a world leader in the design and production of precision drive solutions, serving multiple industries and delivering to customers worldwide. Our passion is innovation and a commitment to making our customers successful. Learn more about us at Hydro-Gear.com.

 

Job Type: Full-time located in Sullivan Illinois

Salary: Commensurate with experience + biannual bonus

Benefits: Link for Benefits and Pay Range  or copy the following in a browser

https://www.hydro-gear.com/wp-content/uploads/2026/03/Technical-Service-Representative-I.pdf

 

Technical Service Representatives are ambassadors of our brand promise and play a crucial role in maintaining our reputation for excellence. At the core of this role is a passion for providing top-tier service and support - bridging the technical service capabilities and customer needs

Core Responsibilities of Technical Service Representative I

  • Serves as a liaison between customers and Hydro-Gear ensuring support of proper product operations
  • Provide customer service related to product and service information and troubleshoot technical issues to develop resolutions
  • Conducts testing, teardowns and evaluations of field returned products (electric and hydraulic components)
  • Supplying customer feedback to appropriate departments
  • Process warranty claims, maintain and execute warranty reports
  • Leading teams in the field if products are to be updated (as needed)

Requirements

  • Associates degree or equivalent from two-year college or technical school plus 2 years of experience or four years of related experience and training. An equivalent combination of education and experience is acceptable.  
  • Experience of electrical and hydraulic systems
  • Able to read, analyze and interpret documents such as technical procedures, manuals and government regulations
  • Experience in spreadsheet, presentation, word, and reporting software (MS Excel, PowerPoint, Word, Crystal Reports, etc.)
  • Experience in Customer Relationship Management (CRM) software (Salesforce, etc.)
  • Ability to speak and present information clearly and effectively to larger groups