About the Department
Come and join the City of Fresno in achieving our mission of Building a Better Fresno!
The City of Fresno, Utilities Billing and Collections section collects utilities payments for City provided utilities services, such as Water, Sewer, Sanitation and Residential Solid Waste. The section is also responsible for the meter reading and collection of data required to produce accurate volumetric billings for customer water consumption. The work group also manages a series of work tasks related to collection processing and recording of all current and delinquent monies due for these City provided services.
The City of Fresno is seeking a Revenue Supervisor to oversee the work of staff responsible for billing, collections, and customer service for utility services. The successful candidate will be responsible for supervising personnel who perform various tasks related to utility services, including billing, collections, and customer service; troubleshooting service orders, printing, and sorting service orders, and closing service orders; dispatching water turn-on/off services; posting and transferring cash; managing vehicle maintenance and collaborating with a collections vendor to resolve disputes and prevent fraud.
One vacancy currently exists in the Department of Finance. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.
THE REQUIREMENTS
These are entrance requirements to the competitive examination and do not assure a place on the eligible list. Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify.
TO QUALIFY, an applicant must have:
Three (3) years of experience in the issuance of licenses and permits, utility billing, collections, processing parking citations, and/or governmental accounting which is included, or is supplemented by, one year of lead or supervisory work experience.
Possession of a valid California Driver's License may be required at time of appointment.
THE SELECTION PROCESS
The City reserves the right to amend any phase of the examination process should there be a limited number of successful candidates. Should such amendment be exercised, a candidate's final score and placement on the eligible list would be based upon the completed examination phase(s).
The selection process may consist of the following:
APPLICATION REVIEW - Qualifying Only: Applications submitted will be reviewed and a limited number of the most qualified candidates may be invited for a panel interview. The current vacancy is assigned to the Utilities Billing and Collections section, therefore those applicants with directly related experience may be deemed the most qualified to proceed to the panel interview process. The selection will be based upon those applications and resumes which demonstrate the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation.
PANEL INTERVIEW - 100%: A panel of subject matter experts will conduct a job-related panel interview to evaluate each candidate's training, experience and personal traits for the position. Candidates must achieve a passing score to qualify for the eligible list.
The oral examination has been tentatively scheduled for the week of: June 1st, 2026.
HOW TO APPLY
Please visit www.fresno.gov/jobs to apply. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason. Resumes will not be accepted in lieu of a completed employment application.
ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis.
It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders as well.