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Posted 1d ago

Desktop Specialist II

@ Scarinci Hollenbeck
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Little Falls, New Jersey, United States
$27-$32/hrOnsiteFull Time
Responsibilities:Providing support, Coordinating requests, Maintaining desktops
Requirements Summary:2-4 years helpdesk/desktop support in a law firm or professional services environment; strong AD, GPO, OS imaging, and Microsoft tech proficiency; PowerShell a plus; excellent documentation and vendor management.
Technical Tools Mentioned:Office 365, Intune, Autopilot, Active Directory, Group Policy, Windows Update, BIOS, Imaging, Vendor Management
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Job Description

DESKTOP SUPPORT II

Location: Onsite 


Job Summary:

Reporting to the Information Technology Director, this role is responsible for daily helpdesk operations ensuring the maintenance, performance, and security of all computer systems and networking components.


Essential Duties/Responsibilities:

  • Provide technical support to users with everyday general IT support issues and problems onsite.
  • Assist with personnel moves, laptop imaging, and other equipment deployments.
  • Collaborate with IT Director to review, analyze, and determine helpdesk priorities.
  • Create online documentation for training on new software deployments.
  • Maintain desktop and laptop software, including windows updates, driver updates, firmware, and BIOS.
  • Manage the coordination and delivery of technology-related requests, including intake, assignment, and tracking.
  • Provide support and troubleshooting based on keen familiarity with cloud-based services such as Office 365, Intune, Autopilot, etc.
  • Provide support for internal firm applications. 
  • Responsible for procurement, and deploying equipment such as computers, laptops, cell phones, and peripherals.
  • Strong desktop support, hardware, and software troubleshooting in a Tier 2 and Tier 3 support capacity.
  • Perform other relevant duties as assigned.


Education and Required Skills: 

  • Associate’s degree in computer science or equivalent combination of education and experience.
  • 2 - 4 years of law firm experience.
  • Minimum of 2 years hands-on experience in the helpdesk/computer support environment.
  • PowerShell scripting a plus.
  • Ability to fully assess the impact of making changes on existing environments.
  • Ability to meet challenging deadlines and capable of handling multiple priorities.
  • Excellent attention to detail, organization, and documentation skills.
  • Experience with Vendor Management.
  • Must have strong knowledge and proficiency in Active Directory, Group Policy, and other Microsoft technology suites, familiarity with Android and IOS devices, and desktop imaging process and file backups.
  • Strong problem-solving skills.
  • Strong proficiency in IT troubleshooting methodologies, with the ability to teach and train others.

 

Work Hours: 

  • In-office work at the Little Falls, NJ location. Hybrid and remote work are not options for this position. 
  • Full-time, non-exempt, Monday to Friday 9:00 a.m. – 5:00 p.m. (one hour lunch).
  • Overtime (over 40 hours) may be required from time to time.
  • Medical, Dental, Vision, Long Term Disability, and 401(k) benefits offered. 


Scarinci Hollenbeck is an Equal Opportunity Employer.