Service Manager – Toyota
Reliable Toyota is seeking an experienced Service Director to lead our high-volume service department. This key leadership role is ideal for a proven dealership service professional who thrives in a fast-paced environment and is committed to delivering an exceptional customer experience while driving strong operational and financial performance.
Responsibilities
- Lead and oversee all aspects of a high-volume Toyota service operation
- Drive a best-in-class customer experience with a strong focus on CSI and customer retention
- Actively engage with customers to resolve concerns and build long-term relationships
- Coach, develop, and motivate service managers, advisors, and technicians
- Improve employee productivity, morale, and accountability
- Maintain a safe, organized, and compliant work environment
- Analyze performance metrics and implement strategies to grow profitability
- Continuously raise the bar on CSI, efficiency, and overall department performance
Qualifications
- Previous dealership Service Manager experience required (Toyota experience preferred)
- Proven success managing a high-volume service department
- Strong leadership, communication, and customer-handling skills
- Ability to balance customer satisfaction with operational and financial objectives
- Experience driving CSI improvement and sustained profitability
- High-energy, organized, and results-driven leadership style
Benefits & Perks
- Professional development opportunities through manufacturer-sponsored and dealer-paid training
- Comprehensive benefits package including multiple health, dental, and vision coverage options
- Short- and long-term disability coverage and life insurance options
- $10,000 in company-paid life insurance at no cost to the employee
- 401(k) retirement plan with company match
- Employee Assistance Program (EAP) to support your health, wellness, and work-life balance
- Paid vacation time to recharge and enjoy time away
If you are a proven service leader ready to elevate a high-performing Toyota service department and continue growing the business, we invite you to apply.