About the role

Make a Real Impact. Support a Unique Community. Build a Career with Purpose.

Location: NSA Stirling, Rockingham, Western Australia
Working Model: Office 5x a week, Full time- permanent contract

Are you passionate about helping people navigate healthcare with confidence? Do you want a role where your work directly supports U.S. military families living in Australia? At International SOS, we are looking for a dedicated TRICARE Health Benefits Advisor to become the trusted, in-person support for the NSA Stirling community.

This is your chance to join a global organisation known for protecting and supporting people around the world; while enjoying a meaningful, people-focused role right here in Western Australia.

• Make a Difference Every Day: You will be the go-to expert for TRICARE beneficiaries, helping active-duty members, families, and retirees understand their benefits and access care confidently within the Australian healthcare system.
• Join a Global Leader: International SOS is the world’s leading medical and security assistance organisation. You will work with supportive experts across the region and gain exposure to international healthcare operations.
• Be the Face of Support: This is an on-site, community-facing position where you build real relationships, deliver hands-on guidance, and become a trusted presence for military families stationed abroad. With such exposure you can accelerate your career with further opportunity
• Grow Your Skills and Experience: You will develop expertise in healthcare navigation, benefits education, claims support, and cultural healthcare differences; skills that are highly valued across global health, government contracting, and client services.
• Enjoy a Professional Environment & Strong Team Culture: This role offers structured working hours, a welcoming on-base community, and close collaboration with friendly teams across Australia and the Pacific.

Key responsibilities

You will be the first point of contact for TRICARE beneficiaries, providing:

Education & Customer Support

• Help families understand their TRICARE benefits, eligibility, and coverage options

• Guide beneficiaries on how to access care in Australia

• Support walk-ins, emails, and phone enquiries with clarity and empathy

Non-Clinical Care Coordination

• Assist with finding specialists, mental health providers, maternity care, and more

• Explain referral pathways and next steps after medical recommendations

• Support beneficiaries in navigating cultural and procedural differences in Australian care

Claims & Referral Guidance

• Provide status updates on claims and referrals

• Help resolve basic claims issues and ensure documentation is correct

• Direct complex cases to the TRICARE Overseas Program contractor

Community Briefings

• Lead or support briefings for newcomers, families, maternity groups, transitioning personnel, and more.

Documentation & Compliance

• Maintain accurate records

• Protect confidential information

• Follow HIPAA, DHA, TRICARE, and Australian privacy requirements

About you

Essential

• Strong customer service background

• A true team player with great communication skills

• Problem-solver who takes initiative and stays calm under pressure

• Confident with Microsoft Office

Other Requirements

• Host nation driver’s licence and access to a vehicle

• Ability to obtain required security clearance

• Occasional travel within Australia or internationally

#Europe #LI-Hybrid