Description
Love helping people? Thrive in fast-paced environments? Want to be part of a team that delivers unforgettable vacation experiences every single day? RealJoy Vacations is calling your name!
Our Guest Services Team is the heartbeat of our operation—and the first friendly voice our guests hear when they need help. As a Guest Services Agent, you’ll play a key role in creating stress-free, joyful stays by supporting guests in real time and partnering closely with our property management and operations teams.
If you’re empathetic, solutions-focused, and energized by making someone’s day better, this role is for you.
Our Culture Matters:
As part of our application process, all candidates are asked to complete a Culture Index survey. This short assessment helps us better understand your strengths and how you may thrive within our team. Please be sure to complete it when submitting your application using the provided link.
Sign-On Bonus
This position is eligible for a $500 sign-on bonus.
- $250 will be paid on your first paycheck.
- $250 will be paid after successful completion of 90 days of employment.
Bonus payments are subject to standard payroll taxes and require the employee to be actively employed and in good standing at the time of payout.
Requirements
What You’ll Be Doing:
- Be the go-to support for in-house guests via phone, text, and email
- Assist guests with maintenance requests, questions, and basic troubleshooting
- Communicate clearly and efficiently with our property management and operations teams
- Respond to guest concerns with warmth, enthusiasm, and care
- Track communication and actions accurately within our systems
- Share timely updates with guests regarding maintenance, property notices, and HOA communications
- Build positive working relationships with teammates, vendors, and partner associations
- Learn and confidently use our guest services tools and software:
What We’re Looking For:
- High School Diploma or GED
- At least 1 year of customer service experience
- Strong communication skills and a genuine desire to help others
- Availability to work nights, weekends, and holidays (when our guests need us most!)
- Reliable transportation to and from our Panama City Beach office
Schedule & Location:
- Full-time, in-office role in Panama City Beach, FL
- Shifts scheduled between 8:00 AM – 10:00 PM, based on business needs
- Weekend availability required
Why You’ll Love Working at RealJoy:
RealJoy Vacations was founded in 2009 with a simple mission:
- Deliver exceptional service to our guests
- Provide top-tier property management for our owners
- Create rewarding, meaningful careers for our employee
We’re a fast-growing, fun, and energetic vacation rental company managing properties across Florida’s beautiful panhandle. We’re faith-based, people-focused, and deeply committed to building a workplace where our team members feel valued, supported, and excited to come to work.
Ready to bring the joy? Apply today and become part of a team that helps people make lifelong vacation memories!
Summary
RealJoy Vacations aims to attract, hire, and cultivate the area's best talent!RealJoy Vacations, established in 2009, provides vacation rental owners with high-quality property management, we provide guests with unforgettable vacation experiences, and we provide our employees with rewarding careers. We are an exciting, growing, fun, and fast-paced vacation rental company that manages properties across the panhandle of Florida! RealJoy is a faith-based company.
RealJoy Vacations is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. RealJoy Vacations makes hiring decisions based solely on qualifications, merit, and business needs at the time.