Company Description:

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together!

Job Description:

We’re Hiring Customer Service Agents!

Join our team and support our growing regulated online sports betting and casino operation, serving players across Canada since 1997!

Positions Available:

Day Shift

Night Shift (Night shift pays a premium of +$1/hour) Hours are 9 PM to 7 AM

Compensation & Benefits:

•Pay: $41,600-$44,000/year, commensurate with experience. 40 hours paid weekly.

•Bonus: Quarterly performance bonuses up to 10%.

•Insurance: Premium group health insurance (post probation), 80% employer covered

•Retirement: Company-matched private retirement plan after one year.

•Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation.

Responsibilities:

•Assist customers in our Online Sportsbook & Casino via live chat, email, and phone.

•Provide quality customer experiences lending to our ambitious growth plans in Canada.

Qualifications:

•Customer-centric, outgoing, and empathetic.

•Thrive in fast-paced environments,

•Excellent written and oral English skills.

•Proficient in Microsoft Office and basic math.

•Previous knowledge of customer ticketing systems is an asset.

•French is an asset but not required.

Additional Information:

About Us: Sports Interaction, based on Montreal's South Shore, is Canada’s oldest sportsbook. Partnered with Entain, we offer growth opportunities within Canada and globally.

Schedule:

•24/7 operation with dedicated overnight team positions.

•Weekend and evening availability required.

•3 consecutive days off per week

Workspace:

•First six weeks of paid training on-site. Hybrid working model, in office approximately once per week. .

•Must live within commuting distance of Montreal's South Shore.

•Start Date: May 26, 2026.