At Advantive, we don’t just make software—we build careers and power the manufacturing and distribution backbone of the global economy. We are growing fast, investing in AI, and building a culture where motivated, curious people rise quickly.

We seek a hands-on, metrics-driven, AI-proficient Professional Services Director who owns the Packaging PS revenue number. Reporting to the VP of Operations, the PS leader runs a global delivery organization, and is responsible for forecast accuracy, backlog health, delivery excellence, utilization optimization, margin performance, and customer satisfaction across enterprise and mid-market implementations.

The PS Director partners closely with Sales, Product, and Customer Success to deliver rapid time-to-value while driving profitable growth.

Key Responsibilities

Revenue & Financial Ownership

• Own the Professional Services revenue number.


• Drive forecast accuracy and maintain sufficient backlog coverage.


• Manage individual utilization performance (not blended averages).


• Protect and expand gross margin through rate discipline and scope control.


• Implement clear staffing and capacity planning models.


• Provide accurate and disciplined reporting to executive leadership.

Delivery Excellence

• Deliver high-quality, repeatable implementations with speed and rigor.


• Enforce strong SOW approval and change-order discipline.


• Identify delivery risk early and act decisively.


• Standardize governance, escalation, and execution frameworks.


• Engage directly with strategic enterprise customers when required.

Organizational Leadership

• Lead and scale a global Professional Services team.


• Set clear KPIs and hold team accountable.


• Recruit, onboard and retain top delivery talent.


• Drive performance management, succession planning, and skill development.


• Improve alignment across global regions.

Cross-Functional Partnership

• Partner with Sales to ensure clean scoping and seamless handoffs.


• Collaborate with Product to influence roadmap based on delivery realities.


• Work with Customer Success to maximize retention and expansion.


• Serve as the operational voice in growth and scalability discussions.

Operational Rigor & Systems

• Establish clear PS dashboards: utilization, margin, revenue per FTE, on-time delivery.


• Implement scalable staffing models across regions.


• Drive process automation to improve efficiency and repeatability.

AI & Operational Innovation

• Promote (and personally leverage) daily use of AI to drive outcome.


• Accelerate AI adoption across the PS organization.


• Deploy automation to reduce repetitive work and shorten implementation cycles.


• Enhance early risk detection using AI data-driven insights.


• Architect AI-assisted methodologies to accelerate client time-to-value and project delivery.

Qualifications

• 10+ years leading enterprise Professional Services organizations within ERP, MES, industrial, or manufacturing software.


• Proven ownership of services revenue, margin, and operational KPIs.


• Experience scaling distributed global teams and delivery frameworks.


• Strong executive presence with the ability to influence customers and internal stakeholders.


• Experience operating in private equity–backed, high-growth, or M&A-driven environments preferred.

Advantive is an equal opportunity employer. We are committed to equal employment regardless of race, color, ethnicity, ancestry, religion, sex (including pregnancy, sexual orientation, or gender identity or expression), national origin, age, disability, veteran status, or other class protected by applicable law. All qualified applicants will receive consideration for employment without regard to these characteristics. We are committed to providing reasonable accommodations to individuals with disabilities and to ensuring a fair and inclusive hiring process.