Your Responsibilities:

• Provide direct support to users via various support channels, helping them smoothly adopt and effectively utilize the PureSpectrum Marketplace.
• Learn to identify and troubleshoot common technical issues, escalating complex problems to senior team members as needed.
• Help identify, analyze, and report product errors, failures, or malfunctions to management.
• Work with sales and product teams to understand customer needs and product updates.
• Independently manage and resolve a high volume of technical platform inquiries, ensuring users receive accurate, high-quality assistance without unnecessary escalation.
• Contribute to the internal knowledge base by documenting common user issues and standard solutions to improve overall team efficiency and response speed.
• Support junior team members by providing guidance on complex triage scenarios and assisting with the resolution of escalated tickets.
• Maintain an expert-level understanding of the Marketplace project management lifecycle to provide tactical "how-to" guidance and best practices to active users.

Requirements:

• 2+ years of experience in the market research industry and/or nearly 2 years of hands-on experience with MR SaaS solutions in customer-facing or support roles.
• Experience with solving problems and providing clear feedback
• Excellent communication skills, with the ability to clearly convey information.
• A strong desire to learn and grow within a fast-paced environment.
• A willingness to work collaboratively and take direction from experienced team members.
• Familiarity with data analysis concepts is a plus, but not required.

PureSpectrum Perks:

At PureSpectrum we are continuously focused on our culture, which is rooted in innovation, connection, and providing an exceptional experience at all business levels —what we proudly like to call PSX. 

• We foster a modern, collaborative and inclusive culture that values flexibility, creativity, and open communication.
• Our team enjoys a competitive compensation and benefits package, including comprehensive health insurance, Provident Fund (PF), and other perks that support overall well-being.
• We offer a robust leave policy covering casual, sick, and vacation leaves, along with special leaves for key life events.
• Regular team events, celebrations, and engagement activities strengthen our sense of community and belonging.
• At PureSpectrum, you’ll find a relaxed yet high-performing workplace where you can grow professionally, build meaningful connections, and truly be yourself.

We’re committed to supporting our team both personally and professionally—empowering every team member to thrive inside and outside of work.

Diversity & Inclusion

PureSpectrum is proud to be an equal opportunity employer. We welcome candidates from all backgrounds and do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other characteristic protected by law.