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Posted 1w ago

CUSTOMER CARE ASSISTANT - Seasonal

@ Columbia Association
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Columbia, Maryland, United States
$20/hrOnsitePart Time
Responsibilities:administrative tasks, data tracking, process improvement
Requirements Summary:Strong written communication, data-driven mindset, organized, independent; 6+ months admin/ops/customer support experience; proficient in Microsoft Office and project management tools.
Technical Tools Mentioned:Microsoft Office, Project management tools
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Job Description

Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association. 

We’re seeking a detail-oriented and proactive Part-Time Customer Care Assistant to support internal operations and projects within our Customer Care team. This behind-the-scenes role is ideal for someone who thrives on organization, data accuracy, and process improvement.

Key Responsibilities:

  • Support customer care initiatives through administrative and operational tasks
  • Assist with collections workflows, reporting, and tracking overdue accounts
  • Compile and analyze customer data to improve internal processes
  • Maintain organized records and documentation
  • Track project timelines and ensure timely deliverables
  • Collaborate with team members to resolve process issues and suggest improvements
  • Review internal records for quality assurance and compliance

Qualifications:

  • Strong written communication and documentation skills
  • Analytical mindset with an interest in data-driven decision-making
  • Excellent organization and time management abilities
  • Ability to work independently in a fast-paced environment
  • Minimum 6 months of experience in admin, operations, or customer support (non-customer facing)
  • Familiarity with Microsoft Office and project management tools a plus

This is a non-customer-facing role focused on internal support and process optimization.

Compensation and Benefits:  

The pay rate for this position is $19.50 per hour. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave.

Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non-discrimination, CA’s mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That’s why we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team.