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The Jewelry Sales Associate delivers a unique and engaging retail experience at sea by providing exceptional customer service while achieving or exceeding established financial goals. This role supports the Effy Jewelry Manager through daily operations, product presentation, guest engagement, sales execution, and adherence to company standards. The position plays a key part in promoting brand awareness, maintaining visual excellence, and ensuring a seamless and memorable shopping experience for every guest.

Essential Functions

• Assist the Effy Jewelry Manager and Effy Retail Team with executing the Effy program.

• Support inventory management, including merchandise, supplies, and marketing materials.

• Participate in promotional activities such as raffle support, guest invitations, distribution of materials, and event preparation.

• Maintain a high level of product knowledge and communicate it effectively.

• Provide warm greetings and always maintain a professional appearance.

• Engage guests by identifying needs, offering solutions, and guiding them through the sales process.

• Respond promptly to service issues, facility concerns, or team-related challenges, escalating when needed.

• Perform administrative tasks accurately, including documentation and paperwork.

• Wrap or bag merchandise appropriately for guests.

• Maintain a neat, organized, and visually appealing store environment.

• Perform opening and/or closing duties, including preparing the store for business and completing required forms.

• Follow all store security protocols when handling jewelry and transactions.

• Demonstrate strong understanding of store procedures, event timing, and operational expectations.

• Achieve or exceed planned sales targets on each voyage.

• Use effective sales techniques and collaborate with the Effy Jewelry Manager to complete sales.

• Follow discounting structures and accurately calculate prices and taxes.

• Adhere to POS policies and procedures.

• Follow all payment-option compliance requirements.

• Respond promptly and professionally to guest service needs.

• Support inventory-related tasks including receiving, offloading, transfers, deletions, price changes, and stock rotations.

• Maintain organized, safe, and clean storerooms.

• Assist with promotional events, visual directives, and price changes.

• Ensure merchandise is restored daily.

• Communicate product quality or stock issues promptly to the Effy Retail Team.

• Follow the Effy Development Plan (EDP) when needed.

• Apply feedback from the Effy Management Team professionally.

• Participate in required training and staff meetings.

• Demonstrate initiative and willingness to take on additional responsibilities.

• Assist in training and onboarding new Effy team members.

Qualifications

• Ability to deliver outstanding guest service and anticipate customer needs.

• Strong communication skills, including the ability to explain product features and benefits.

• Ability to maintain product knowledge and educate guests confidently.

• Ability to perform accurate sales transactions, price calculations, and tax/discount determinations.

• Ability to follow POS procedures, security protocols, and company policies.

• Ability to meet or exceed sales targets consistently.

• Ability to support inventory processes, including receiving, transfers, stock rotation, and ticketing.

• Ability to perform opening and closing procedures accurately.

• Ability to maintain store organization, cleanliness, and visual presentation standards.

• Ability to work all assigned shifts as required by shipboard operations.

Education

• High School Diploma or General Education degree (GED) or one to three months related experience and/or training; or equivalent combination of education and experience.

Attributes

• Warm, friendly, and personable demeanor.

• Professional presence with the ability to make guests feel welcome and create a positive first impression.

• Strong social skills and genuine interest in interacting with guests.

• Ability to build memorable guest connections through attentiveness and engagement.

• Positive attitude, teamwork-oriented mindset, and respectful interactions with others.

• Commitment to customer satisfaction and service excellence, including managing difficult or emotional customer situations.

• Focuses on problem-solving rather than blame, maintains confidentiality, listens actively, keeps emotions under control, and remains open to new ideas.

• Listens well, responds appropriately to questions, and participates effectively in group discussions.

• Ability to read and interpret written information.

• Balances team and individual responsibilities, welcomes feedback, supports team success, and contributes to a positive team environment.

• Sets and achieves challenging goals, demonstrates persistence, overcomes obstacles, and maintains a standard of excellence.

• Reacts well under pressure, treats others with respect, accepts accountability, and follows through on commitments.

• Demonstrates accuracy and thoroughness, uses feedback to improve performance, and monitors own work for consistency.

• Follows safety and security procedures, reports unsafe conditions, and uses equipment responsibly.

• Consistently at work on time and ensures responsibilities are covered when absent.

• Follows instructions, responds to management direction, takes responsibility, commits to required work hours, and completes tasks on time.

• Passionate about hospitality and customer service driven.

• Must have a professional appearance and good hygiene.

• Respect for all co-workers and guests.

• Pride in your work by creating positive energy, excitement, and fun.

• Able to work 7 days a week.

• Demonstrate positive behavior, smiling, being polite, and courteous.

• Able to develop a camaraderie with team members.

• Ability to live in close quarters, share limited space with other cabin-mates.

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.