Location: 1000 Darden Center Dr, Orlando, FL, 32837 JOB OVERVIEW:The Senior Programmer Analyst CRM will provide technical expertise in developing and maintaining business applications such as Darden’s enterprise customer data management and marketing systems. Create technical design specifications from business/functional requirements. Work with internal stakeholders to clarify system requirements as appropriate. Configure, program/create business functionality and unit test development work to ensure quality. Work within Darden’s SDLC methodology and adhere to technical architecture standards. Proactively identify potential problems and issues and actively communicate and manage issues to resolution. ROLES AND RESPONSIBILITIES:-Provide technical expertise for CRM applications.-Participate in the development of functional requirements and design specifications as appropriate.-Develop, create and document technical specifications and designs from which applications and/or technical solutions can be developed that satisfy documented business /functional requirements.-Provide programming and technical expertise to ensure business solutions (applications) function according to business and technical requirements. Prepare and deliver technical documentation as required.-Ensure that all code / technical configurations and other work products are thoroughly unit-tested prior to delivery. Participate in system/integration testing as appropriate. Perform code reviews and other QA steps as requested.-Adhere to Darden SDLC and technology architecture requirements.-Proactively identify and communicate potential problems and issues to project team members/leaders. Proactively identify alternatives and recommend/implement solutions as appropriate.-Ensure accurate project status and work estimates (ETCs) are always reported /communicated to project leaders/managers in a timely fashion.-Effectively communicate with stakeholders throughout the project lifecycle. Ensure issues are analyzed, discussed and resolved in a timely manner. -Consistently enhance skills and job knowledge by researching new internet/intranet technologies and software products and trends; reading professional publications; maintaining personal networks; participating in professional organizations.-Support analytical use cases such as customer segmentation, campaign performance analysis, and customer lifecycle reporting. REQUIRED TECHNICAL SKILLS:Core Engineering Skills:-5+ years of programming/analysis experience-Experience developing enterprise applications using at least one modern programming language or framework (e.g., .NET, JavaScript, or equivalent)-Strong understanding of SDLC practices, technical design, unit testing, and code quality-Experience in designing, building, and testing complex applications or components-Strong analytical, problem solving, and communication skills Data & Analytics Foundations:-Strong SQL skills for querying and validating data in relational databases-Python experience for data analysis, automation, and problem solving-Experience using Jupyter Notebook (or equivalent) for exploratory analysis, data validation, or prototyping-Experience working with large datasets and data pipelines-Demonstrated competency in designing, programming and testing complex applications or components.-Demonstrated competency in accurately identifying the scope of work and preparing thorough, accurate and detailed schedule estimates.-Exceptional verbal and written communications skills, with an ability to express complex technical concepts in business terms.-Solid teamwork and interpersonal skills.-Strong analytical, problem-solving and conceptual skills. REQUIRED EDUCATION:-BS / BA in MIS, Computer Science, Business, Mathematics or Engineering OTHER KEY QUALIFICATIONS:-Experience with collaborative development tools such as Azure DevOps, MS Teams, and GIT. PREFERRED SKILLS AND EXPERIENCE:CRM, Marketing, and Customer Data:-Experience working with CRM platforms or customer data systems-Familiarity with marketing and analytics technologies (e.g., Adobe Campaign, Microsoft Customer Insights)-Knowledge of CRM processes and customer data concepts-Experience supporting analytical use cases such as customer segmentation, campaign performance analysis, or customer lifecycle reporting Data Platforms & Integration-Experience with ETL tools (e.g., Azure Data Factory, Alteryx)-Experience working with cloud data platforms such as Snowflake-Experience implementing data schemas and technical workflows-Exposure to event driven or integration architectures-Experience supporting downstream analytics or business intelligence use cases Engineering Practices & Tooling-Experience with collaborative development tools such as Azure DevOps and Git-Experience working in Agile delivery environments-Scripting experience with Linux, PowerShell, or advanced PythonAI Assisted Development-Leverages AI tools with an understanding of their capabilities to improve efficiency. Applies reusable AI assets, validates AI outputs with human oversight, and integrates AI appropriately into day-to-day workflow.-Leverages AI with an understanding of AI tools (e.g., GitHub Copilot) to support code generation, unit testing, and code reviews with human oversight for quality assurance.-Leverages AI with an understanding of AI tools to automate tasks such as real-time monitoring, anomaly detection, and proactive resolution of production issues. Domain Knowledge-Experience with marketing or analytics technologies such as Adobe Campaign, Microsoft Customer Insights-Knowledge of CRM processes and/or applications-Experience working in an Agile environment-Knowledge of restaurant or retail business-Knowledge of Master Data Management processes and/or applications