Technician/Mechanic

Indianapolis,
Indiana

Description

Objective

The Hose Shop Technician is responsible for repairing and rebuilding hose assemblies for both internal and external customers

Responsibilities

• Repairing and rebuilding hose assemblies for both internal and external customers.
• Research hydraulic fittings and hoses
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
• Ordering and return of parts, exchange program fittings
• Disassemble, inspect and recondition exchange fittings.
• Maintains company issued equipment and tools, keeping them in good working order.
• Adheres to all safety rules and maintains good housekeeping (5S) in shop area.

Qualifications

• Knowledge, skills and abilities typically acquired through a high school education or equivalent.
• 1-3 years of mechanical experience preferred, mechanical aptitude required.
• Solid understanding of work area metrics, takes responsibility for improving metrics and results. Understands the value of 6 Sigma in the workplace and contributes when asked.  Applies initiative, demonstrating a “self starting” ability to daily work and proactively making improvements to the work process.
• Exhibits good problem solving skills; is ably to identify problems, solicit other’s opinions and offer valid solutions. Interprets and applies policies, procedures and guidelines. Demonstrates a basic understanding of warranty administration. 
• Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.
• Is able to project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates and customers.
• A strong knowledge of the product.
• Is able to operate industry specific PC and main frame programs with a basic understanding of MS Word, Excel and data base systems such as DBSI.
• The ability to work over time and weekends.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.