Pelham Hospitality is Hiring a Seasonal Full-Time Front Desk Agent.

The Front Desk Agent serves as the first point of contact for guests, providing a warm and welcoming reception while ensuring seamless check-in, check-out, and overall guest experiences.

Essential Duties and Responsibilities:

• Front Desk agent is responsible for providing the highest level of service standards, reservation and billing accuracy and guest satisfaction-including concierge level recommendations/assistance.
• Maintain thorough knowledge of the Pelham Hospitality portfolio of resorts/restaurants/hours of operation/amenities.
• Maintain thorough knowledge of Cape Cod/local area/places to go/things to do.
• Liaise with housekeeping staff to ensure all rooms are clean and ready to accommodate guests' needs.
• Promote a positive work environment and maintain exemplary morale as a member of the Pelham Hospitality Leadership Team.
• Greet guests upon arrival with a friendly and welcoming attitude, providing an excellent first impression.
• Assist guests with check-in and check-out procedures, verifying reservations, and processing payments accurately.
• Address guest inquiries, requests, and concerns promptly and effectively.
• Manage and update room reservations using the resort's property management system (PMS).
• Ensure accuracy of guest information, preferences, and special requests.
• Provide clear and accurate information about the resort's facilities, amenities, services, and local attractions.
• Offer recommendations for dining options, recreational activities, and entertainment.
• Handle guest complaints and issues professionally, aiming to resolve them promptly and to the guest's satisfaction.
• Escalate complex matters to supervisors or management as needed.
• Assist guests in arranging transportation, tours, restaurant reservations, spa appointments, and other special services.
• Provide guests with directions and information about nearby points of interest.
• Process guest payments, including room charges, deposits, and incidentals, accurately and securely.
• Balance cash drawers and perform other financial transactions in compliance with resort policies.
• Handle multiple tasks simultaneously, such as answering phone calls, responding to emails, and assisting guests at the front desk.
• Maintain organized records, including guest information, requests, and transactions.
• Maintain knowledge of the resort's emergency procedures and protocols.
• Assist guests during emergency situations, providing information and support.
• Communicate effectively with housekeeping, maintenance, and other departments to coordinate guest services and room availability.
• Performs other duties as assigned.

Required Knowledge, Skills, Abilities:

• Ability to master all reservation/communication/reporting systems.
• Ability to work accurately and independently.
• Ability to effectively communicate with all Pelham Hospitality Departments.
• Strong communication and interpersonal skills, with a welcoming and professional demeanor.
• Excellent problem-solving abilities and the capacity to remain calm under pressure.
• Familiarity with property management systems (PMS) and reservation software.
• Basic math skills for processing payments and maintaining financial records.
• Proficiency in using office software such as Microsoft Word, Excel, and email.
• Knowledge of local attractions, activities, and services to assist guests effectively.
• Multilingual skills may be advantageous in catering to diverse guest needs.
• Ability to work through October 15th 2026 will be prioritized

Education and Experience:

• High school diploma or equivalent; hospitality or customer service training is a plus.
• Previous experience in a similar role at a resort, hotel, or upscale establishment is preferred.

Physical Requirements:

• Must be able to move lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Must be able to sit, stand or walk for an extended period of time or for an entire work shift (range from 8-12 hours).
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.