Roles & ResponsibilitiesResolving Outstanding Invoices in accounts receivables by contacting customer through Calls/ Emails from shared services center in India.Control overdue ageing of outstanding invoices.Ensuring smooth inflow of cash within payment terms.Sending reminders to customer to avoid payment delays.Resolving unapplied credit items on US customer's account by contacting customer via phone/ email.Ensuring monthly progress by resolving substantial amount.Collaborating with collection and cash application team as per requirement.Meeting productivity and quality benchmark defined from time to timeEnsuring regular communication with Business Unit personnel to ensure issues are resolved immediately.Ensuring deliverables as per agreed SLA's.Shift Timings: 5:30pm - 2:30am