Reports To: Service Manager / Branch Manager

 

The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. This role assists with scheduling, work order management, technician coordination, and customer communication while helping drive overall departmental profitability and productivity.

 

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  Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.

  
  


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  Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.

  
  


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  Provide clear communication with customers regarding service updates, estimates, and repair timelines.

  
  


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  Help coordinate technician workloads based on skill levels and job requirements.

  
  


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  Monitor service department performance metrics and support continuous improvement efforts.

  
  


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  Assist in managing department scheduling, including shop and field service calls.

  
  


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  Support warranty and internal claims processes with accurate and timely submission.

  
  


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  Ensure compliance with safety and environmental standards.

  
  


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  Step in to lead or supervise in the Service Manager’s absence.

  
  


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  Promote and maintain a high level of customer satisfaction and employee engagement.

  
  


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  Help maintain service department cleanliness, organization, and shop tools/equipment.