About the Department

Under direction of the Programs Director or assigned supervisor, the Program Manager is responsible for managing assigned program activities associated with maintaining quality academic and student services programs.

Key position accountabilities:

• Coordinate and support assigned Admissions & Records operational initiatives.
   Support the coordination and implementation of assigned Admissions & Records initiatives related to admissions processing, registration readiness, records maintenance, special program compliance, transcript evaluation, and graduation processing. Assist with tracking project progress, timelines, and outcomes, and report status updates to department leadership as requested.
• Support day-to-day Admissions & Records workflows and service delivery.
  Assist with coordinating daily operational activities for assigned Admissions & Records functions to support timely, accurate, and consistent processing during peak enrollment, registration, and grading periods, in accordance with established procedures and deadlines.
• Provide workflow guidance and operational assistance to assigned Admissions & Records staff.
  Provide task-level guidance, training reinforcement, and workflow organization support to assigned classified staff, under the direction of department leadership. Refer performance concerns, workload issues, and staffing needs to supervisors as appropriate.
• Develop and disseminate process-level communications and training materials.
   Assist with preparing and distributing process documentation, reference guides, and training resources related to admissions, registration, records, evaluation, and graduation functions, as assigned and approved by department leadership.
• Participate in cross-functional coordination and prepare operational reports.
  Participate in meetings, workgroups, and operational planning activities related to Admissions & Records services. Assist with follow-up on assigned action items and prepare routine summaries or reports documenting project activities, service trends, or workflow outcomes, as requested.

Position Duties

1. Manage the implementation of multiple project activities to meet or exceed assigned program(s) expectations.

2. Manage and monitor budgets to ensure compliance with regulations and/or directives from program agencies and cooperative educational partners.

3. Assist in preparation and administration of budget, control and authorize expenditures, approve invoices for payment, and respond to budget inquiries from college staff.

4. Supervise and coordinate department planning and operations; personnel supervision, including development and evaluation of all support staff.

5. Coordinate the release of project information and outreach activities to familiarize students with the services and programs of the college.

6. Develop and implement methods to identify and serve students who meet project guidelines, assessing their needs and providing programming to address those needs.

7. Participate in meetings and conferences related to programs within the assigned area; disseminate information, coordinate projects and implement procedural changes; follow up on action items, and develop program reports as needed.

8. Market the College and assigned program(s) to the College community and the general public.

9. Perform related duties as assigned.

Minimum Qualifications

• Bachelor’s degree required.
• Two years of experience related to area of assignment.
• Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ethnic, and disability backgrounds of community college students and employees.

Other Qualifications

Knowledge of:
Student services available at the college.
Modern office procedures, methods and computer equipment.
Principles and procedures of financial record-keeping and reporting.
Pertinent federal, state and local laws, codes and regulations related to the assigned special programs processes.
Principles of public speaking.
Record-keeping and report preparation methods.
Principles of providing work direction and guidance to others.
Correct English usage, spelling, grammar and punctuation.

Ability to:
Evaluate and implement project goals.
Communicate information to individuals and groups.
Interpret and apply the policies and procedures of the college and the project initiatives.
Interact with and motivate others.
Maintain records and prepare reports.
Prepare and monitor budgets.
Supervise and provide work direction and guidance to assigned staff.
Understand and follow oral and written instructions.
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working relationships with others.
Collaborate with college personnel and key project staff to track program effectiveness based on evidenced based milestones for student success.
Develop and facilitate orientations, seminars, and workshops designed to familiarize students, faculty, and staff with assigned special programs opportunities.