- Serve as the primary point of contact for clients and the internal team on a day-to-day
basis for expectation management and delivery. - Own the project, deliverables, and responsibility of ensuring items are completed,
communicating directly with the client and internal stakeholders. - Define project scope, goals, and deliverables that support business goals in collaboration
with senior management and stakeholders. - Develop full-scale project plans and associated communications documents, ensuring
clear and consistent communication channels. - Estimate the resources and participants needed to achieve project goals and oversee the
project lifecycle using defined methodologies. - Draft and submit budget proposals, update financial forecasts using SOW numbers and
projections, and recommend subsequent budget changes where necessary. - Plan, schedule, and track project timelines, milestones, and resources using appropriate
tools, updating PSA Resource Forecasting weekly. - Develop and deliver progress reports, proposals, requirements documentation, and
presentations. - Proactively manage changes in project scope, identify potential crises, and devise
contingency plans, documenting all blockers, changes, and risks. - Define project success criteria and disseminate them to involved parties throughout the
project life cycle. - Conduct project post-mortems and create recommendations report to identify
successful and unsuccessful project elements. - Maintain a centralized tracker for blockers accessible to the client, including due dates,
responsible parties, and impact. - Utilize tools such as Confluence for comments and meeting notes and ensure all project
meetings are documented and necessary parties are notified. - Build and own a mitigation plan for identified risks, managing escalations appropriately
and escalating to the proper parties when needed. - Collaborate with QA to plan and execute project demos, ensuring all project
requirements are listed and completed before each sprint. - Address any blockers with the internal team to keep the project on track, ensuring all
team members have the necessary access to code, documentation, etc. - Send out and walk through client status reports, summarizing project work, budget
status, changes, risks, and action items. - Understand cross-platform/project requirements and dependencies, collaborating
independently with other Project Managers within a program. - Conduct weekly internal steerco meetings to review concerns and issues with leadership
and planning, overseeing the role if a Program Manager is in place
Requirements
Competencies
- Direct work experience in a project management capacity, including all aspects of
process development and execution. - Previous experience in leading Salesforce Muticloud projects
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Extensive experience with project management practices and tools to create, manage,
and track project performance, deliverables, and outcomes. - Proven ability to lead a team and drive projects to completion.
- Ability to lead development/implementation team.
Skill Set
- Strong familiarity with project management software, such as Microsoft Project,
Basecamp, or similar.
Solid working knowledge of current IT technologies, across a broad range of solutions.
Strong written and oral communication skills, strong interpersonal and operational skill
sets.
Languages
- Fluency in English and German
Education
- Bachelor's degree or equivalent in a related field.
Project Management Professional (PMP) certification is a plus.
Experience working both independently and in a team-oriented, collaborative
environment.