Description

JOB PRIMARY RESPONSIBLITIES 

• Ascertaining service problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Performing proficient repairs on equipment (compact construction equipment, mowers, and tractors) on-site at the customer facility or at Cornerstone Equipment.
• Performing PDI and PM inspections and repairs on equipment for the Sales and Service teams.
• Occasionally running breakdowns for customers as needed.
• Pickup / Deliver Customer equipment for service or sales.
• Working with team members and customers in the resolution of disputes and opportunities
• Protect organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Promoting long-term customer satisfaction.
• Professional development through attendance at seminars, training courses, etc.
• Involvement in open houses, info-seminars, trade shows and other customer related programs.
• Work closely with other departments within the organization to resolve customer problems.

GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES:

• Assists team members with any necessary and essential task to ensure a fully functional organization.
• Provide excellent customer service, with a highly positive and friendly approach.
• Carry out all company Core Values and be available and ready to assist with any other appropriate job task.
• Other duties as assigned.

Requirements

All technicians/mechanics will be evaluated by billable hours, repairs proficiency, customer service level and PM completion rates. Measurables are not limited to these categories. All employees are required to follow their employee handbook and subject to the consequences of not doing so. Potential employees will be required to pass a drug test before being hired and are subject to random drug testing throughout their employment.

All service techs must possess the following:

-High school diploma with at least two years of additional schooling/training in field

-At least two years of experience construction / agriculture equipment service/repair or at least two years of equivalent applicable training.

-Their own tools (We will provide specialty tools, etc.)

-A valid driver's license

-A cell phone

-Good communication and written skills; must be able to communicate well with the service manager, parts manager, salespersons and customers.

-A positive attitude and good teammate.

-Desire to acquire knowledge of the field every day in order to be better every day.

-Able to work 40 hours/ week, Monday-Friday: any time from 7:00am-6:00pm

Summary

We are a family-owned and operated material handling, agricultural, and construction equipment sales and service provider out of Dry Ridge, KY.  With two locations in KY, and one in Ohio, we are in the business of growth and expansion!  We are proud to have been voted as a "Best Place to Work in KY" the last three years!

We are the #1 Selling Multi-Store dealer for Bad Boy Tractors (2025) and #1 Selling New Holland Construction Dealer in the US (2025) and are looking to add new members to our "Blue Collar Professionals" team that share our passion to provide the best solutions to our customers with the highest level of customer service in the industry.

We pride ourselves as being Blue Collar Professionals and are seeking individuals who bring energy, integrity, and a strong customer-first mindset. If you’re driven, talented, and ready to build lasting relationships while representing some of the best equipment in the industry, we want to hear from you!