Position Purpose:

Assist the Director with all areas of spa operations.

Essential Functions:

• Oversee the daily management of all spa operations and staff to include therapists, aestheticians, nail technicians, and receptionists
• Create and uphold departmental policies, procedures, and standards
• Oversee and coordinate training of treatment protocols on menu of services
• Develop and implement promotional programs with marketing department
• Assist w/ special events as necessary
• Maximize spa revenues by tracking trends and thinking creatively
• Ensure safety and security for spa guests and associates
• Ensure proper maintenance of facility and equipment and report problems to engineering immediately
• Monitor inventory, ordering systems, and issuing of products and supplies
• Serve as a liaison between management, staff, and guests
• Monitor and ensure high standards of treatments and personnel
• Develop and implement new spa services  
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Position Requirements:

• Minimum of 3 years Spa management experience
• Luxury hotel experience preferred
• College graduate or professional certifications in spa treatments preferred
• Prior experience w/ Spa Soft software

• Prior P&L experience and responsibility
• Excellent communication skills, both written and verbal
• Strong sales and marketing skills
• Strong interpersonal and leadership skills

Reporting Relationship

This position reports to the Spa Director

Exemption Status

Exempt

Note:  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Equal Opportunity Employer