Description

• First line responders for all operational issues, monitoring all services.
• Responds to accidents or incidents.
• Ensures operators’ fitness for duty by checking them in.
• Verifies operators properly login to Swiftly / GMV Syncromatics (CAD/AVL) daily.
• Manages the timely scheduling and delivery of day-to-day scheduled and unscheduled transit service.
• Supports operator training with regards to BTW aspect of the training.
• Develops daily schedules/manifests for the CARTA service.
• Prepares operator assignments and manages extra board schedule.
• Maintains open lines of communication with dispatch/customer service staff regarding any route problems or schedule issues.

Requirements

• Supervisory experience with hourly employees with 2 to 3 years of transit supervisory experience preferred
• Computer literate with working knowledge of Word, Excel, PowerPoint, and AVL Software
• Familiar with basic vehicle mechanical systems including pre / post trip inspection procedures
• Ability to effectively prioritize tasks and manage time effectively
• Excellent verbal, written, and communication skills with ability to appropriately interact with employees of all levels including bus operators, customers, senior management, client representatives, union officials, and the general public
• Demonstrate regular and consistent attendance and punctuality
• Write reports in a coherent, legible way
• Basic knowledge of radio dispatch equipment
• Excellent customer service skills
• Ability to work under time constraints and deadlines
• Problem solving and analytical abilities
• Excellent interpersonal skills
• Demonstrated ability to communicate clearly
• Ability to follow written and oral instructions with minimal supervision
• Ability to establish and maintain effective working relationships with co-workers
• Ability to work flexible and varied work schedules including late night, early morning, weekends, inclement weather days, and holidays. Experience in clerical or communication work
• High school Diploma or an equivalent combination of experience and training
• Valid license as required for the operation of vehicles used in service and two (2) years of driving experience is preferred
• Working knowledge of the geographical layout of the area as to the location of streets, important buildings, and other destinations
• Working knowledge of the operation of communication equipment.
• General knowledge of computer systems and ability to learn routing and scheduling software programs
• Public Transit Experience, preferred
• Prior dispatch/supervision experience, preferred