EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
You will drive the execution of multi-track, complex software engineering and analytics projects with an increasing degree of independence. Your primary mission involves identifying and engaging stakeholders across departments to ensure alignment on high-visibility CXO initiatives. By translating intricate business problems into technical epics and acceptance criteria, you ensure all deliverables meet the rigorous standards of our engineering and reporting departments.
What Success Looks Like (Objectives):
- Execute project plans by tracking completed work, capacity, and backlog health while monitoring for deviations in scope, time, or cost
- Define project scope and key deliverables, transforming complex business needs into actionable epics for engineering teams
- Proactively identify and engage stakeholders across functions, tailoring communication based on their specific influence and interest in the program
- Facilitate smooth transitions through clear documentation and training to obtain final sign-off from project sponsors
- Incorporate AI literacy and tools to streamline project tracking, reporting, and documentation efficiency
- Accomplish defined departmental OKRs by establishing clear mitigation plans for identified risks
- Participate in at least one in-person interview as part of the selection process
Skills, Experience and Requirements
Core Skills and Competencies (What you’ll bring):
- A strong bias for action and the ability to apply the 80/20 rule to keep projects moving forward
- Excellent verbal and written communication skills, specifically the ability to tailor technical updates for non-technical stakeholders
- Sound judgment under pressure, identifying risks early and establishing clear mitigation plans
- Exceptional time management and organizational mastery, with the ability to manage multiple tracks of work simultaneously
- Natural curiosity and the drive to ask deep questions to ensure full project understanding
- High standards for accuracy in project documentation, reporting, and the definition of acceptance criteria
- Demonstrated ability to balance immediate feature requests against long-term technical health and the elimination of tech debt
Minimum Requirements:
- Minimum Experience: 2+ years of experience in project or program management.
- Required Technical Skills: Must have experience with:
- Defining technical epics and acceptance criteria
- Backlog and capacity management tools
- Stakeholder management frameworks
Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)