Summary 

To receive, evaluate and process non-emergency transport calls received from the general public, nursing and medical facilities. To initiate appropriate action, as well as any follow-up action, as required per standard operating procedures. Will also function as a liaison between the Communication Department and Patient Services Department.

Nature and Scope

The Non-Emergent Call Taker enters pertinent information into the CAD (Computer Aided Dispatch) program upon receipt of calls from the general public, nursing and medical facilities. This person initiates appropriate action as well as any follow-up action as required per the standard operating procedures. The incumbent acts as a customer service representative when corresponding with many businesses.