General Description:

The Service Scheduler is a critical operations role responsible for building, maintaining, and protecting the daily and weekly service schedule. This position requires prior experience in service scheduling within a fast-paced service department/company (solar, electrical, HVAC, plumbing, or similar field-service environments).

The Scheduler ensures all service work is scheduled based on approved job templates, allowed labor hours, technician skill sets, travel considerations, and material readiness, while minimizing rerolls, idle time, and labor overruns. This role directly impacts job profitability, technician productivity, and customer experience.

The Service Scheduler is the single source of truth for the service schedule and operates with a strong understanding of field execution realities.

Subordinates Summary:

§  None

Job Duties and Responsibilities:

·         Schedule Creation & Management:

Build and manage daily and weekly service schedules using approved job types, allowed man-hours, and crew configurations. Ensure schedules are realistic, executable, and aligned with operational capacity.

·         Capacity & Labor Control:

Schedule strictly within approved daily man-hour availability. Prevent overbooking, underutilization, and unrealistic stacking. Monitor job time vs. allowed time trends and flag risks proactively.

·         Crew & Skill-Based Assignment:

Assign jobs based on technician skill sets, certifications, crew size requirements, and job complexity (Immediate, Medium, High). Ensure specialty work is routed to appropriately qualified technicians.

·         Scheduling Readiness Compliance

Only schedule tickets that meet the Service Department’s Scheduling-Ready definition, including clear scope, approved labor assumptions, and confirmed material readiness or approved scheduling exceptions.

·         Schedule Protection & Change Management:

Own schedule integrity by managing same-day changes, reroutes, and escalations. Minimize disruption while maintaining productivity and customer commitments.

·         Cross-Functional Coordination:

Coordinate closely with Service Sales, Technical Advisors, Field Managers, and Warehouse to ensure scheduling decisions reflect real-world constraints and priorities.

·         System Accuracy & Documentation:

Maintain accurate job durations, crew assignments, notes, and scheduling data within the service management platform. Ensure schedule data supports downstream reporting and KPI tracking.

·         Continuous Improvement & SOP Adherence:

Identify recurring scheduling issues and recommend improvements to job templates, labor assumptions, and SOPs. Participate in weekly schedule reviews and performance retrospectives.