• Determine project scope, develop a preliminary plan of investigation, and determine project specifications by analyzing client input, available supplemental data, and product construction.
  • Communicate effectively with internal and external customers for scope clarification in order to meet and exceed expectations. Follow-up on contacts from clients. Communicate with clients to discuss technical issues, explain UL procedures and requirements, and address client concerns in order to resolve their issues.
  • Understand UL file structure, terminology and systems needed for project handling such as: FLEX, ECM, Workbench, PCD, IFVS, Willow, Blue Box Publisher and MS Office (Word, Excel, Outlook). Learn new systems and tools as needed.
  • Coordinate administrative aspects of project management. Serve as the Project Handler of record on non-certification requests as assigned.
  • Communicate project status and results to clients through frequent contact and by preparing reports.
  • Integrate continuous improvement concepts and techniques into all aspects of the job.
  • Manage key customer relationships and maintain special handling requirements as needed for each customer.
  • Read and follow the UL Solutions Code of Conduct, and follow all physical and digital security practices.
  • Perform other duties as directed.

Qualifications