HiringCafe
Posted 2mo ago

Senior Onboarding Manager (French Speaking)

@ Rydoo
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Lisbon, Lisbon, Portugal
HybridFull Time
Responsibilities:guide customers, set up accounts, conduct training
Requirements Summary:Experience in customer-facing roles, fluent in French and English, strong communication, technical aptitude, problem-solving, proactive mindset, adaptability.
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Job Description

We are Rydoo! A global fintech scale-up on a mission to make spend management the easiest part of your day.

For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.

We’re not just building software; we’re rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we’re empowering thousands of companies and their people to work smarter every day.

We’re a global team of +200 people who believe great tech should make life easier. If you have big ideas and want to build something that actually helps people, you’ll fit right in.

Snapshot

  • Ambitious international team (200+ and growing)
  • 33 nationalities speaking over 15 languages
  • 240+ employees across multiple countries
  • Easy-to-use spend management app available on iPhone and Android
  • Supporting over 10,000+ clients and 1 million+ users worldwide
  • 4.6 employer score on Glassdoor

The Role

We are seeking a dynamic and results-driven professional to join our Onboarding team. As an onboarding manager, you will play a crucial role in the first value we bring to our customers, translating their needs into Rydoo and creating value early in the customer journey.

  • Serve as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth transition onto Rydoo.
  • Assist customers in setting up and configuring their accounts, including roles, permissions, and integrations, to align with their business requirements.
  • Conduct product training sessions to educate the admin on platform features, functionalities, and best practices for optimal usage.
  • Develop and maintain onboarding documentation, tutorials, and knowledge base articles to facilitate self-service and empower customers to onboard independently.
  • Collaborate with the csm, product and marketing teams to create educational resources, webinars, and training materials to support customer onboarding efforts.
  • Adhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings