Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Job Purpose

The AMS Business Leader for Japan is accountable for establishing and scaling a profitable AMS business, driving revenue, margin, and customer outcomes through standardized, repeatable managed services offerings. This role shapes the Japan AMS strategy, operating model, and go-to-market approach in alignment with the global Applications, Data & AI (ADAI) direction, while ensuring delivery excellence and operational rigor.

Key Responsibilities

1) Strategy & Business Build

• Define Japan AMS business strategy, target segments, priority accounts, and value propositions aligned to ADAI Leader priorities.
• Build the AMS operating model (offer catalog, pricing principles, staffing model, governance, delivery playbooks, partner ecosystem).

2) P&L / Growth Outcomes

• Own AMS growth outcomes for Japan: signings, revenue, gross profit, and portfolio health.
• Drive contract renewals, scope expansion, and modernization-to-AMS conversions (e.g., transition from project delivery to run operations).

3) Customer & Market Leadership

• Act as executive sponsor for key AMS customers; lead executive-level governance, QBRs, and transformation roadmaps.
• Translate customer business challenges into AMS solution constructs across service towers; ensure commercial and contractual soundness.
• Represent Japan AMS externally (industry events, key partner engagements) as required.

4) Delivery Excellence & Operational Governance

• Ensure high-quality AMS delivery: SLA attainment, incident/problem/change excellence, service continuity, security/compliance adherence.
• Drive standardization, automation, and productivity improvements (e.g., AIOps, runbook automation, AI-enabled operations) to improve margin and customer experience.
• Implement governance with Delivery, Practices, and Partners; manage risk, escalations, and remediation plans.

Who You Are

Required

• 10+ years in enterprise IT services with substantial experience in application operations / service delivery leadership.
• Proven track record of building and scaling a services business (strategy → operating model → execution) with measurable revenue and margin outcomes.
• Strong commercial and contract leadership: deal shaping, pricing concepts, governance, renewals and scope expansion.
• Executive presence with ability to lead C-level customer engagements and complex stakeholder management.
• Operational excellence mindset: ability to run governance, metrics, risk management, and escalations.
• Leadership experience building teams and developing senior talent in matrixed organizations.
• Business-level English and Japanese communication skills (written and verbal).

Preferred

• Experience with large-scale AMS transformations (transition, stabilization, optimization) and modern operations approaches (AIOps, automation, SRE/ITIL evolution).
• Domain depth in key Japan market areas (e.g., manufacturing, financial services) and experience with multi-vendor ecosystems.
• Experience integrating modernization (cloud/app modernization, data/AI) into AMS “run” offerings.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.