Key Responsibilities:

• • ​​Treat customers, peers, and other stakeholders with kindness and respect under all circumstances. 
  • ​Log support issues as reported by system users. 
  • ​Provide advice and assistance to users to resolve reported issues. 
  • ​Troubleshoot and resolve computer, software, application, and password related issues. 
  • ​Prioritize and assign reported issues to Systems Analysts as appropriate. 
  • ​Maintain proficiency with technology and software used at the hospital. 
  • ​Coordinate issue resolution with departments, physicians, other users, vendors, and IT staff. 
  • ​Answers telephone calls and provides information in accordance with company and department policy. 
  • ​Receives and screens telephone calls, mail, and visitors. 
  • ​Receives, handles, and transfers phone calls and messages within the department promptly and courteously. 
  • ​Keeps confidential information in a secure place. Performs other related duties as assigned or requested. 
  • ​Attends meetings as required.​ 

Qualifications:
Required

• One year of relevant experience in IT support or a similar role.
• Knowledge of computer operating systems and common software applications.

Physical Demands:

• Occasional lifting and carrying of supplies or equipment up to 30 lbs.
• Some climbing, stooping, kneeling, and reaching required to access equipment and supplies.
• Frequent use of computer, telephone, and other office equipment.

Work Environment:

• Frequent exposure to noise from computer printers and telephones.
• Minimal exposure to bio-hazardous materials, moving parts on equipment, and electromagnetic fields.
• May experience irregular hours and shifts.