Responsibilities:Assist customers, Process orders, Provide product information
Requirements Summary:HVAC industry experience (2+ years), 1 year customer service in fast-paced environment; pre-employment drug screen; strong communication; multi-tasking; MS Office proficiency; English literacy; driver’s license; basic math.
Establish and maintain positive rapport with customers by using positive verbal communication and providing prompt and courteous service.
Responsible for entering orders, creating quotes and other counter sales transactions, credit/cash transactions, obtaining relevant signatures for billing purposes.
Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.
Regularly check product stock and inventory OE and IMI
Remain current and knowledgeable about products and the Company portfolio.
Recommend and promote related ‘add-on’ items to customers. Advise customers on substitution or modification of related items and products application information.
Provide accurate price points from Company computer database.
Receive and fill telephone and PROKEEP orders effectively.
Help provide customers solutions using technical knowledge and manufacturer’s/vendor connections or support teams.
Consistent/timely follow-up with customers and sales consultants with accurate quotes and product information.
Prepare items for shipping, communicate accurate delivery information,
Accept returns for credit and complete warranty paperwork as directed. **
Collaborate when needed with outside/inside sales teams to provide timely feedback and notification of special needs price quotes.
Maintain, organize, and stock shelves. Assist with maintaining inventory control.
Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.
Assist customers with loading merchandise and other needs. Effectively work together with fellow CSR’s to ensure continuity of customer service.
Attend branch meetings, technical training sessions and general Company meetings as requested.
Available to work after hours/weekends/holidays to open up branch and transact business to service customers on a rotating basis _______ (initials)
Available to work during Mandatory Inventory Weekend every November _______(initials)