The Hospitality Aide provides non-clinical support to residents and staff in a healthcare, long-term care, or assisted living facility. This role is essential in ensuring residents' comfort and well-being by assisting with daily living activities, maintaining a clean and welcoming environment, and providing excellent customer service. The Hospitality Aide works closely with the nursing team to enhance the quality of care and create a warm, home-like atmosphere for residents.

Key Responsibilities:

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  Resident Assistance:

  
  
  
  
  
  • Assist residents with non-medical tasks such as making beds, delivering meals, tidying rooms, and ensuring personal items are within reach.
  
  
  • Provide companionship to residents through conversation and engagement in recreational activities.
  
  
  • Help residents with dressing, grooming, and hygiene-related tasks as needed, under the supervision of nursing staff.
  
  
  • Escort residents to meals, activities, and appointments within the facility.
  
  
  
  


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  Meal Assistance:

  
  
  
  
  
  • Assist with serving meals to residents and help with setting up meal trays.
  
  
  • Provide support to residents during meals, ensuring they are comfortable and have everything they need.
  
  
  • Monitor residents’ food and fluid intake and report any concerns to nursing staff.
  
  
  
  


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  Environmental Maintenance:

  
  
  
  
  
  • Maintain the cleanliness and orderliness of resident rooms and common areas, including changing linens and emptying trash.
  
  
  • Assist with light housekeeping duties, ensuring that residents’ living areas are clean, safe, and pleasant.
  
  
  • Stock supplies in resident rooms, common areas, and nursing stations as needed.
  
  
  
  


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  Resident Comfort and Support:

  
  
  
  
  
  • Respond promptly and kindly to resident calls for assistance, ensuring their comfort and safety.
  
  
  • Provide emotional support and companionship to residents, particularly those who are lonely or have limited mobility.
  
  
  • Assist in maintaining a positive and welcoming environment by interacting with residents and their families in a respectful and compassionate manner.
  
  
  
  


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  Team Collaboration:

  
  
  
  
  
  • Work closely with nursing staff, therapists, and other departments to ensure that residents receive the highest quality of care.
  
  
  • Report any changes in residents’ conditions or concerns to the nursing team immediately.
  
  
  • Participate in resident care conferences and team meetings as requested.