About Us:

Optimum RV is a premier RV dealership dedicated to providing high-quality recreational vehicles and exceptional service. We are seeking an organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers.

Responsibilities:

Service Advisors are the primary point of contact for our customers who have service needs. The primary duties will include:

• Greeting customers and determining their service needs through active listening and effective questioning.
• Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics.
• Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs.
• Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles.
• Coordinating with the parts department to ensure necessary parts are available for service jobs.
• Handling customer inquiries and resolving service-related issues in a professional and courteous manner.
• Maintaining accurate records of all service transactions, including work orders, invoices, and customer communications.
• Ensuring a high level of customer satisfaction by providing exceptional service and support.
• Staying up-to-date with RV product knowledge and service procedures through ongoing training and professional development.
• Adhering to all safety protocols and company policies.
• All other responsibilities as assigned.