Job Title: Casualty Claims Specialist
Location: Remote
Reports To: Senior Casualty Claims Manager
Employment Type: Full time

Job Requisition ID:
Requisition Begin Date: 4/28/2026
Requisition End Date: 7/1/2026

About Us

Help us insure it. Tokio Marine HCC is a leading global specialty insurance group, backed by the strength and stability of the Tokio Marine Group. With more than 50 years of sustained growth and profitability, and offices across the United States, the United Kingdom, Europe, and other international locations, we offer more than 100 classes of specialty insurance—covering everything from the crops that feed us and the concerts that entertain us to rescuing travelers abroad.

Guided by our Mind Over Risk philosophy, we empower clients to pursue opportunities with confidence while fostering a culture rooted in innovation, collaboration, and trust. Always Advancing, we embrace an entrepreneurial spirit; as Experts in Tomorrow, we anticipate what’s next; and by Reaching Out, we build genuine connections that enable our people and our business to thrive.

Role Overview

Handles claims that involve the investigation of coverage, liability, damages and resolution of both non-litigated and litigated claim files for primary casualty lines, There will be some handling of small contractor artisan claims and project specific policies with emphasis on complex Construction Defect and Owners, Landlords & Tenant (OL&T), as well as wrap claims throughout the United States.

Key Responsibilities

Proactively handle complex claims from the First Notice of Loss (FNOL) to resolution of the claim while working with and advising business partners.
Analyze and draft coverage letters while properly communicating coverage positions to insureds, brokers and agents.
Assimilate all transfer cases and have current diary on all files. All files should have been worked on and brought current. Understand and apply best practices to all files. Maintain a 1 to1 open to close ratio while reducing average indemnity and additional living expense (ALE).
Conduct and proactively handle investigation of claims whenever possible.
If outside vendors or experts are needed, direct and closely monitor their work.
Draft high-quality reports, set timely reserves, or report to leadership cases wherein the reserves need to be set over your authority.
As an experienced adjuster, provide technical advice to claims leadership and underwriting.
Mentor and educate less experienced adjusters.
Travel to conferences, mediations, and trials as is necessary.
Become Proficient on all systems

Competencies

Develop work plans, establish timelines, and set goals for proposed work including special projects, techniques and/or strategies.
Assign resources as needed.
Meet commitments on deadlines.
Communicate project results and recommendations to all levels, internally and externally.
Leads multidisciplinary projects or initiatives.
Drive innovation by improving existing business processes and developing new processes.
Perform work thoroughly in a cost-efficient manner and at a high productivity level.
Responsible for developing and accountable for project budgets.
Comply with all corporate policies and procedures.
Report any breakdown in controls to management.
Conduct all activities in a safe manner.
Ensure all the above are followed by assigned project team members.
Does not generally have people management responsibility but may lead or direct special projects.
May assist with the review and evaluation of personnel.

What You Bring

Education

Bachelor’s degree in Business Administration, Accounting, Finance, a related field, or the equivalent education and/or experience
Doctor of Jurisprudence preferred

Licenses & Certifications

State Adjusting Licenses as required
Chartered Property Casualty Underwriter (CPCU) preferred
Associate in Claims (AIC) preferred

Experience

8 years of relevant and progressive experience in handling construction defect cases throughout the United States
Experience in Artisan claims as well as OL&T claims, which could include New York Labor Law claims

Additional Qualifications

Deep knowledge of Construction defect claims with an emphasis on WRAP policies
Must be highly proficient in coverage and have handled coverage litigation on behalf of a carrier
Must possess a high understanding of Risk Transfer and Recovery
Proficient in Litigation Management with an emphasis on legal budget creation and review
Knows the most effective and efficient methods to get things done, with a focus on continuous improvement and innovation
Sound analytical skills, as well as strong decision-making and problem-solving aptitude
Must be an exceptional communicator and able to make connections externally and internally
Flexibility and a willingness to learn
Possess and have ability to apply advanced knowledge of principles, practices, and procedures
Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy
Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business
Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

Travel (if required/needed)

Regular travel (up to 50% of time);

What We Offer

Competitive salary and comprehensive medical, vision, and dental benefit package, with eligibility beginning on your date of hire
Strong learning culture with ongoing development opportunities
Basic life and disability insurance
401(k) plan with 6% company match
20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off
Paid parental leave
An opportunity to do meaningful work and love what you do

Pay Transparency
The pay range for this position is $104,600.00 - $143,900.00 which includes geographic adjustments, where applicable. The pay range is the range THMCC, in good faith, believes is the range of compensation for this role at the time of this posting. The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level. The Company is fully committed to ensuring equal
pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.

Disclaimer

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e))(the “VCCLEA”), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.]

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.