We are seeking an experienced Business Analyst (BA) to support a major front‑office delivery programme. This multi‑workstream initiative will deliver a combination of new tools, systems, and business processes tailored for Specialty Brokers operating across London and Bermuda.

The BA will play a critical role in understanding broker workflows, capturing operational and technical requirements, shaping solutions, and supporting the deployment of both tactical and strategic capabilities.

Key Responsibilities

Requirements & Analysis

• Work closely with the Programme Lead, Project Manager, and front‑office Specialty Brokers to elicit, analyse, and document business and system requirements.

• Facilitate workshops, interviews, and structured walkthroughs to understand current pain points, process gaps, and future-state needs.

• Translate business requirements into clear, concise documentation for technology teams and external vendors.

Process & Documentation

• Create detailed process maps, user journeys, and operating transitions to support solution design and decision-making.

• Contribute to business cases, functional specifications, user stories, acceptance criteria, and other programme artefacts as required.

• Maintain documentation throughout the project lifecycle, ensuring accuracy, version control, and alignment with programme standards.

Solution Delivery Support

• Support the assessment of tactical and strategic solution options, contributing analytical insight and structured evaluation.

• Assist with vendor engagement, system configuration oversight, and validation of functional designs.

• Collaborate with testing resources to define UAT scenarios, support execution, and triage defects.

Stakeholder Engagement

• Act as a liaison between brokers, analytics, operations, and technology partners.

• Communicate progress, risks, and issues to programme leadership and stakeholders in a clear, timely manner.

• Build strong relationships with operational and front‑office colleagues to ensure solutions are practical, efficient, and well‑adopted.

Implementation & Change Support

• Assist in preparing training materials, operational guides, and reference documentation.

• Support change management activities, including communications, readiness assessments, and post‑deployment feedback loops.

• Provide hands-on support during solution rollout and early life support phases.

Skills & Experience

Essential

• Proven experience as a Business Analyst within insurance or reinsurance broking, ideally in Specialty or London Market environments.

• Strong understanding of broker front‑office processes such as placement, quoting, endorsements, and document production.

• Demonstrable experience producing process maps, requirements documentation, and user stories.

• Excellent stakeholder engagement skills, with the ability to work closely with front‑office teams.

• Strong analytical skills with a structured, methodical approach to problem-solving.

Desirable

• Experience in start‑up or build‑out environments within insurance or financial services.

• Knowledge of Broking, Slip/Quote systems, CRM platforms, or document management tools.

Personal Attributes

• Proactive, collaborative, and comfortable working in a fast-paced, evolving environment.

• Confident communicator able to simplify complex issues and present information clearly.

• Detail‑oriented with a strong sense of ownership and accountability.

• Adaptable and solutions-focused with the ability to work across multiple workstreams.