The National Director of Admissions and Intake provide strategic leadership and oversight of all intakes, admissions, and referral management functions across the organization. This role ensures timely, compliant, and client-centered access to services while optimizing workflows, improving conversion rates, and maintaining high-quality standards across all regions and programs.

The Director partners with clinical, operations, and external stakeholders to streamline access to care, enhance the client experience, and support organizational growth.

🎯 Key Responsibilities

1. Leadership & Strategy

Develop and execute a national intake and admissions strategy aligned with organizational goals
Standardize intake processes across all sites and programs
Establish KPIs (referral-to-admission rate, intake cycle time, no-show rates, etc.)
Lead continuous quality improvement initiatives

2. Admissions & Intake Operations

Oversee all referral, intake, eligibility, and admissions processes
Ensure timely response to referrals and efficient client onboarding
Manage capacity tracking and placement coordination
Implement standardized workflows and documentation practices

3. Compliance & Quality Assurance

Ensure compliance with:

State and federal regulations
Licensing and accreditation standards
HIPAA and confidentiality requirements

Monitor audits and maintain documentation integrity
Develop and enforce intake policies and procedures

4. Team Leadership & Development

Supervise and support regional intake managers and teams
Provide coaching, training, and performance management
Build a high-performing, client-centered intake culture
Develop staffing models to meet demand

5. Data & Performance Management

Analyze intake and admissions data to:

Identify trends and gaps
Improve conversion rates
Reduce wait times

Create and present regular performance reports to leadership
Utilize dashboards and reporting tools

6. Systems & Technology (EHR/CRM)

Oversee intake-related systems (EHR, CRM, referral platforms)
Partner with IT to optimize workflows and automation
Ensure accurate and timely data entry and reporting

7. Stakeholder & Referral Partner Relations

Build relationships with:

Schools
Regional centers
Hospitals
Community partners

Ensure strong referral pipelines and communication
Support outreach and growth initiatives

8. Client Experience

Ensure a welcoming, efficient, and trauma-informed intake process
Reduce barriers to access
Address client and family concerns promptly

📊 Key Performance Indicators (KPIs)

Referral-to-admission conversion rate
Intake response time
Admission cycle time
Client satisfaction at intake
Referral source growth
Compliance audit results